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I am attempting to file a state return from a previous year…

Customer Question
Hey, I am attempting...

Hey, I am attempting to file a state return from a previous year but It is not letting me download the state

Technician's Assistant: What kind of computer do you have?

Mac

Technician's Assistant: Have you installed any updates recently?

I have not

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It says "we are having trouble processing your request"

Submitted: 8 months ago.Category: Mac
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Answered in 8 minutes by:
11/15/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
It's been since I tried to use it
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Hi

What application is it you're using to do this?

Thanks

Kris

Ask Your Own Mac Question
Customer reply replied 8 months ago
Turbo tax
Mac Support Specialist: syseng, Systems Engineer replied 8 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,837
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

What version of TurboTax are you using?

For what year do you need to file the state return?

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Mac Support Specialist: syseng, Systems Engineer replied 8 months ago

Hello,

Do you still need assistance?

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