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Mt hard drive corrupted a few days ago so I'm re-builfding…

Customer Question
Mt hard drive corrupted...

Mt hard drive corrupted a few days ago so I'm re-builfding my Mac book. I lost all my star mailboxes. How do I recover them?

Technician's Assistant: What Operating System (OS) are you running on your MacBook?

Sierra, the older version. Sorry I meant Smart Mailboxes, not star

Technician's Assistant: When did you purchase your MacBook? What troubleshooting have you tried?

About 2010. Not tried any trouble shooting re smart mailboxes yet, been concentrating on the Microsoft apps which I've now finished

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Can't think of anything. My incoming mail, sent, junk, trash are all ok its just the Smart Mailboxes

Submitted: 8 months ago.Category: Mac
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Customer reply replied 8 months ago
I can fix it thanks if you give me the answer
Answered in 8 minutes by:
11/15/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
Corrupted 4 days ago, repaired yesterday
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

OK - were is the backup located?

Thanks

Kris

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Customer reply replied 8 months ago
To be honest, I've no idea
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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Customer reply replied 8 months ago
Would prefer you didn't connect to my computer, please just provide the answer or ill drop out and look elsewhere
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

You'll need to reload the mail profiles and reload them from a back-up.

It's hard to explain without the free remote assistance

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Customer reply replied 8 months ago
ok won't bother then. Thanks
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Do you need any more help?

I'm here to help

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Customer reply replied 8 months ago
no thanks
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Ok great

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

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