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My ibook outdoor not accept what I thought was my password.
My ibook outdoor not accept what I thought was my password. I clicked on reset password ***** week ago, and it has been frozen on the “ reset password” screen will options “ previous” and “ next “ una… read more
Richard
Richard
IT Manager
IT Manager, Consultant
14,870 satisfied customers
I have an iMac with Yosemite and Office for Mac 2011. On
I have an iMac with Yosemite and Office for Mac 2011. On occasion, I copy text from websites into a Word doc and Word will freeze. I did it last week and can't do anything to stop getting the rotating… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
1,057 satisfied customers
IPhone will not rotate to horizontal mode, how can I fix it?
iPhone will not rotate to horizontal mode, how can I fix it ? … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have a Mac and MS word 2016. My Word file just stopped
I have a Mac and MS word 2016. My Word file just stopped working. It is freezing on me (the ball is spilling) when I am in the review section. … read more
Justin Johnson
Justin Johnson
Owner
3,252 satisfied customers
Having problem with Word on my Air Mac. This just started in
Having problem with Word on my Air Mac. This just started in the last month. It used to work perfectly. I have OS Sierra 10.12.6. I have Word 14.5.5. It happens when I'm in Word and suddenly I'll get … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Tried to send a large email and it has stuck showing a
tried to send a large email and it has stuck showing a colorful ball rotating can not do anything in my mail on this macair … read more
Jason Jones
Jason Jones
AAS Information Technology
11,440 satisfied customers
If I copy and paste, but it takes a while to paste, and I hit
If I copy and paste, but it takes a while to paste, and I hit paste again, and then the rotating ball comes up and my Word is frozen, is there a way to unfreeze the document without a force quit. I ha… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
hi, been working for several hrs nonstop in micro Word on my
hi, been working for several hrs nonstop in micro Word on my MacAir. suddenly, that twirling rainbow colored circle appeared on my copy and won't go away...mking it unable to continue typing since doc… read more
Ashik
Ashik
Master's Degree
9,456 satisfied customers
I have 2 Macs, both have lockup problems with new Yahoo Mail;
I have 2 Macs, both have lockup problems with new Yahoo Mail; when I open Yahoo mail, I may be able to read one or two then mail page locks up. I never had any trouble with the old Yahoo Mail page. Ca… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
5,481 satisfied customers
I have a Virtual PC for Mac, version 7, with a Windows XP professional
I have a Virtual PC for Mac, version 7, with a Windows XP professional installed in the VM. Did a system restore (to 2 days ago) on the VM. It went as far as "restoring files" then to "shutting down",… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My word document has frozen up and a spiraling color ball is
My word document has frozen up and a spiraling color ball is on the screen. I am unable to save or work on the document. When I shut down the computer, it came right back again, frozen. What should I … read more
Ashik
Ashik
Master's Degree
9,456 satisfied customers
NewUser. I have a round, rainbow colored, rotating circle (icon )
NewUser. I have a round, rainbow colored, rotating circle (icon?) on my ITunes list that stopped the music I was playing and prevents me from doing anything. I believe it is probably an icon for 'down… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I am typing a document in word and I get a color wheel that
I am typing a document in word and I get a color wheel that freezes the document. How do I get rid of it… read more
Ashik
Ashik
Master's Degree
9,456 satisfied customers
Please help me. Im working off a Mac and in Microsoft Word.
Please help me. I'm working off a Mac and in Microsoft Word. Was composing in word and all of a sudden the cursor turned into a colored ball that won't allow me to continue processing or do anything e… read more
Travis
Travis
Director of Design
Bachelor's Degree
757 satisfied customers
Relatively recently, I was using the Macbook and it just suddenly
Relatively recently, I was using the Macbook and it just suddenly froze. This has never happened before. The mouse froze, no spinning beach ball, just a frozen screen. I finally fixed that issue after… read more
Bob Cook
Bob Cook
High School or GED
494 satisfied customers
Greetings, My Mac laptop has frozen several times. The
Greetings, My Mac laptop has 'frozen' several times. The first time that it happened I returned to the 'MAC-man' that I got the ibook from. He pushed the button on the bottom of the machine where the … read more
Rob
Rob
Mac Computer Tutor
High School or GED
218 satisfied customers
itunes is frozen and a spinning ball has replaced the curser.
itunes is frozen and a spinning ball has replaced the curser. I have used a forced quit and restarted the computer but it remains frozen. I have an imac G4 running 10.4.11 and I am running the latest … read more
PeterC
PeterC
Bachelor's Degree
16 satisfied customers
Hello - maybe you have a simple answer for a frustrating problem.
Hello - maybe you have a simple answer for a frustrating problem. I have an iMAC 24" with dual core purcahsed in 2006 and have never had a real problem until now. When I turn on my iMac the system nev… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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