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I have WORDS on the screen but it is frozen. There is color…

Customer Question
I have WORDS on...

I have WORDS on the screen but it is frozen. There is color rotating ball in place of the arrow but it does not make anything happen. How can I get rid and start again with a clean screen?

Technician's Assistant: What's the model and Operating System (OS) of your device?

It's MAC all in one and I just changed from PC.

Technician's Assistant: When did you purchase your Apple device? What troubleshooting have you tried?

Two weeks ago. I have not tried any trobolshuting.

Submitted: 8 months ago.Category: Mac
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Answered in 5 minutes by:
11/15/2017
Mac Support Specialist: Josh, Mac Support replied 8 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,938
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Mac Support Specialist: Josh, Mac Support replied 8 months ago

Please hold down the Power button for 10 seconds until the computer powers off.

Power it back on and the issue should be resolved.

Please let me know

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Mac Support Specialist: Josh, Mac Support replied 8 months ago

Hello!

I just wanted to take a moment to check back with you to see if you need more assistance. If you are all set, I would appreciate it if you could take a moment to rate my service with 5 stars, at the top of the page. If you need further assistance, just let me know using the reply box provided so we can work together to solve the issue.

Thank you!

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