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I just redeemed a gift card for $50. It said redeemed but

Customer Question
the balance still shows $20.19...
I just redeemed a gift card for $50. It said redeemed but the balance still shows $20.19. I tried to redeem it again and it tells me that it has already been redeemed. Wrong! Balance still shows $20.19. How do I get the credit for my gift card?
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: Don’t know
JA: Have you installed any updates recently?
Customer: Got a different phone
JA: What troubleshooting have you tried?
Customer: None
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: No
Submitted: 28 days ago.Category: Mac
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Answered in 5 minutes by:
11/15/2017
Mac Support Specialist: Josh, Mac Support replied 28 days ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,011
Experience: 5 years as Network Admin, 10+ years of IT support
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Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,553
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Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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