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My itunes is open but it won't come on screen. Imac, os x el…

Customer Question
My itunes is open...

My itunes is open but it won't come on screen.

Technician's Assistant: What's the model and Operating System (OS) of your device?

Imac, os x el capitan version 10.11.6

Technician's Assistant: When did you purchase your iMac? What troubleshooting have you tried?

It's about 5 years old and haven't tried anything. the problem cropped up sunday, or was at least noted then.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just want to make sure I don't lose my music library

Submitted: 8 months ago.Category: Mac
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Answered in 21 minutes by:
11/15/2017
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 8 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 8 months ago

Have you tried restarting your Mac if not please do that.

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