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I've received a message about an unrecognized charge from…

Customer Question
I've received a message...

I've received a message about an unrecognized charge from the iTunes Store. I have not been able to access the App Store for months as they do not recognize my password ***** I can't see how to get it unless I have my password. So now I have a charge for over $300 which I couldn't possibly have made. What's going on? Has my account been hacked?

Technician's Assistant: Have you contacted anyone about your account?

No I was given a number but it isn't valid.

Technician's Assistant: What's the model and Operating System (OS) of your device?

IPad mini

Technician's Assistant: When did you purchase your iPad? What troubleshooting have you tried?

I bought it last fall. I've tried going to settings and put in my info and a new password, but it still doesn't work and my computer keeps telling me my iCloud settings are out of whack.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't know if you can help but my email has an Arabic day and date stamps which I've also tried to reset to no avail.

Submitted: 8 months ago.Category: Mac
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Answered in 1 minute by:
11/14/2017
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 8 months ago
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 6,971
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

I beleive the message you received is fake. Can you still copy/paste the message here so i can confirm?

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