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My IPad says disable connect to i tunes I tunes said the
my IPad says disable connect to i tunes I tunes said the value is missing … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
We cannot follow directions sent as a text message tobecause
We cannot follow directions sent as a text message to(###) ###-####because the setting is locked and we do not know how to unlock to proceed.. Thank you for any help you can give us. … read more
Harry
Harry
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I brought the kids a 2nd hand apple ipad i set everything up
hi there Mike, i brought the kids a 2nd hand apple ipad i set everything up and i dont recall it asking me for a passcode -mind you i brought ipads the first 2 were set up fine and asked me for a pass… read more
Justin Johnson
Justin Johnson
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I just bought a Apple iPad and set it up Nd it is asking for
I just bought a Apple iPad and set it up Nd it is asking for my password ***** I use my Touch ID. I thought I New it and am now waiting an hour to try to use my new ipad … read more
Jon
Jon
Bachelors Degree
776 satisfied customers
I just sent a message a few minutes ago but don't know if I
Hi. I just sent a message a few minutes ago but don't know if I was successful. … read more
Cris
Cris
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Ipad is frozen can't get it to shut down or anything was
Ipad is frozen can't get it to shut down or anything was playing a game & screen went black, started playing music been frozen for about 6 hrs … read more
Ashik
Ashik
Master's Degree
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My wife bought a new I pad and I thought I would set it up
My wife bought a new I pad and I thought I would set it up for her. I am not inclined to do much computer stuff. When I got to a question of an account password ***** was not around so I just backed o… read more
Fran
Fran
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Need passcode. I got the ipad as a gift and never found the
i got the ipad as a gift and never found the passcode … read more
D.Sandlin
D.Sandlin
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Got a new ipad for the wife. Cannot reset to factory. Keeps
Got a new ipad for the wife. Cannot reset to factory. Keeps asking her for pass code but doesn't accept it. Is it a four digit code? I took her ipad hooked it up to my Macbook. Won't let us access itu… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I did an update on my Apple iPad. In process, I reset my
I did an update on my Apple iPad. In process, I reset my password. I went through the steps for resetting. Now I-pad is locked at a screen telling me to update my password ***** Now does not accept my… read more
Justin Johnson
Justin Johnson
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2,583 satisfied customers
Just bought a new iPad set it up yesterday, worked fine.
Just bought a new iPad set it up yesterday, worked fine. Today it asked for a passcode. I never set one. It locked us out. Can you help? … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
Choose an Expert and type your question here...New mini iPad
Choose an Expert and type your question here...New mini iPad 2. Never synced with computer. Just got WiFi less than an hour ago, then went to my PC to recover a different account but having difficulty… read more
Eric Ewing
Eric Ewing
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I'm a senior and I forgot my password for iPad mini and iPad
I'm a senior and I forgot my password ***** iPad mini and iPad 2 … read more
Jon
Jon
Bachelors Degree
776 satisfied customers
I have an Apple ipad and whenever I turn it on I get a
I have an Apple ipad and whenever I turn it on I get a message to enter a passcode. I have no idea what that number is ***** my late husband set it up and I never asked him what the number is. Is ther… read more
Cris
Cris
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I have a brand new iPad Pro that is disabled. I have tried
I have a brand new iPad Pro that is disabled. I have tried the connect to iTunes, download the software and restore multiple times. It will not work. The iPad still says: iPad is disabled. Connect to … read more
Viet -MS Office Tech
Viet -MS Office Tech
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Bachelor's Degree
997 satisfied customers
I bought it yesterday and when I got home I went to connect
I bought it yesterday and when I got home I went to connect it to load stuff and I couldn't sign in as the email address was not mine but my girlfriends it will not take my pass word or hers how do I … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
IPad has never been hooked up to computer and never had a
iPad has never been hooked up to computer and never had a passcode. It is my mom's and it is asking her to 'enter passcode' she does have an iCloud email and an Apple ID. She can't get in. Please help… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
I just bought an iPad, set up 1 email account at the apple
I just bought an iPad, set up 1 email account at the apple store, and now I've brought it home to really get into it and it's asking for a passcode to unlock, BUT I NEVER SET UP A PASSCODE TO LOCK IT!… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
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Meet the Experts:

Mike

Mike

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Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

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Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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