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Just bought apple iPad refurbushed 32 gb. Don't know because…

Customer Question
Just bought apple iPad...

Just bought apple iPad refurbushed 32 gb

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

Don't know because i went thru set up and now they want a passcode to open and it was never set up so I can't get in

Technician's Assistant: Have you installed any updates recently?

Just received it today so no

Technician's Assistant: What troubleshooting have you tried?

You are the first

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Im a senior citizen

Submitted: 8 months ago.Category: Mac
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Answered in 1 minute by:
11/14/2017
Mac Support Specialist: Ricky Expert, Computer Hardware Engineer replied 8 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 1,175
Experience: 4+ Years in Tech Support
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Mac Support Specialist: Ricky Expert, Computer Hardware Engineer replied 8 months ago

You will need to reset the iPad to remove the passcode. Do you have a laptop or desktop computer?

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