Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

When i woke up this morning my macbook air had a folder file…

Customer Question
When i woke up...

When i woke up this morning my macbook air had a folder file in the middle of the screen flashing with a question mark inside it

Technician's Assistant: What Operating System (OS) are you running on your Macbook air?

It was OS X MAVERICK upgraded just lastnight to OS X HIGH SIERRA

Technician's Assistant: When did you purchase your Macbook air? What troubleshooting have you tried?

2015...ive tried to do a normal boot up, tried command r, etc....nothing happened at all until i hit power then control option p r keys....then i started to get start up sound...screen lights up but cant get anything on screen

Submitted: 6 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 8 minutes by:
11/14/2017
Mac Support Specialist: GeekGal, Computer Support Specialist replied 6 months ago
GeekGal
GeekGal, Computer Support Specialist
Category: Mac
Satisfied Customers: 1,708
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. The flashing question mark in the folder on your Mac's screen at startup, it means your Mac can't find its system software. Something likely went awry during the upgrade process. Please give me a few minutes to type up detailed instructions to help you recover your system.

Ask Your Own Mac Question
Mac Support Specialist: GeekGal, Computer Support Specialist replied 6 months ago

Let's begin by powering off your Macbook Air. Press and hold the power button until your MAC powers off completely. Try to restart with only the Command and R keys (not the p key this time). Press and hold the two keys until you see the Apple logo or globe. Follow the instructions on the screen. You may be prompted to select a Wi-Fi network during startup. When you see the MacOS Utilities window, choose Startup Disk from the Apple menu. after choosing your startup disk, please click Restart. Please give this a try and let me know the results.

Ask Your Own Mac Question
Customer reply replied 6 months ago

I TRIED. THAT...IT COMES ON, THE SCREEN LIGHTS UP BUT NOTHING COMES ON THE SCREEN.

Mac Support Specialist: GeekGal, Computer Support Specialist replied 6 months ago

Thank you for that additional information. You mentioned Command P and R, but I didn't know for sure that you had tried just Command R. If you are unable to boot into Internet Recovery Mode with the Command and R keys, we'll need to restore from a time machine backup if you have that. if you don't have a time machine backup, do you happen to have any recovery media that originally came with your MAC?

Ask Your Own Mac Question
Mac Support Specialist: GeekGal, Computer Support Specialist replied 6 months ago

I apologize. I meant to say "I didn't know for sure".

Ask Your Own Mac Question
Customer reply replied 6 months ago

No i dont have the recovery media

Mac Support Specialist: GeekGal, Computer Support Specialist replied 6 months ago

That's ok. Fortunately, even if your Mac’s recovery partition has been damaged somehow, you should be able to use Internet Recovery Mode to reinstall the OS X version that was installed on your Mac at the time of purchase.

Please powering off your Macbook again. Please be sure that it powers off completely.

Try gain to restart by pressing the power button. Immediately press the Command and R keys. Don't let go of them until you see either the the Apple logo or a spinning globe.

Please note that it can be very tricky to get the timing just right. It may take multiple tries to get into either Standard Recovery Mode or Internet Recovery mode.

Ask Your Own Mac Question
Was this answer helpful?
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
8,555 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My Facebook account has been hacked and I need facebook's
My Facebook account has been hacked and I need facebook's telephone number please? … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
371 satisfied customers
Cannot get password for email to open. All started when
Corrected it and laptop now working but MAC will not. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
My phone cannot get into apple things because I've tried the
My phone cannot get into apple things because I've tried the password ***** much and it is locked … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
2 satisfied customers
Unable to redeem $50 iTunes card as it keeps coming up with
Unable to redeem $50 iTunes card as it keeps coming up with an error … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
2 satisfied customers
I have got a message from you about some music you say I
I have got a message from you about some music you say I have ordered I haven't and don't want it can you ring me on(###) ###-####I'm in Sydney Australia I am old and find doing the computer difficult… read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
371 satisfied customers
I have an older Mac and I need to install OS X EL captain
Hi I have an older Mac and I need to install OS X EL captain hard drive the person before cleared the computer … read more
Ashik
Ashik
Master\u0027s Degree
5,100 satisfied customers
I want to change my passwird on my ITunes acciunt on my
I want to change my passwird on my ITunes acciunt on my Ipad … read more
hongkongpom
hongkongpom
Computer Desktop Support
Associate Degree
288 satisfied customers
I have Panasonic KX-TGA652 CORDLESS. How do delete block
I have Panasonic KX-TGA652 CORDLESS. How do delete block call numbers … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have had this MacBookPro for 6 yrs. (not at all save w/
I have had this MacBookPro for 6 yrs. (not at all save w/ computers) & have forgotten my Apple ID & password. I have not had much success w/ apple; can you help? … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I'm trying to enable 17+ apps on my iPad but it only goes up
I'm trying to enable 17+ apps on my iPad but it only goes up to 12+ and I don't know why … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I left a girlfriend use my phone that left her daughter use.
I left a girlfriend use my phone that left her daughter use. When they stopped paying for the phone I asked for it back. We think her daughter intentionally locked us out of the phone. I am livid at t… read more
Jon
Jon
Bachelors Degree
630 satisfied customers
I have a broken screen on my iMac and would like to know
I have a broken screen on my iMac and would like to know approximately the cost of replacing, that is, if it can be replaced. It is a mid 2015 model I bought in 2016. … read more
Donna French
Donna French
Bachelor of Science
51 satisfied customers
I need to reenter password. Forgot it & didn't write it
I need to reenter password. Forgot it & didn't write it down. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
I out an alert that my iPad might have a virus. I called the
I out an alert that my iPad might have a virus. I called the number and was told I have to go to my local Albertsons to get something likev2 $50.00 iTunes cards or something. And the tech support said… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
I don't remember my password for my apple id and i don't
i don't remember my password ***** my apple id and i don't have the same phone number that i used when i set it up … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
2 satisfied customers
I have just posted a new post on my web site and then have
I have just posted a new post on my web site and then have used the URL to add to a facebook post. Now someone has asked for a password ***** on my web site why? I think it is someone trying to remove… read more
Harry
Harry
1,694 satisfied customers
I need to enable by Apple ID for doing updates on my apps.
I need to enable by Apple ID for doing updates on my apps … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
98 satisfied customers
It's my mothers iPad, and she has forgotten her Apple ID
Hi, it's my mothers iPad, and she has forgotten her Apple ID password … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
966 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x