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When a call comes in it doesn't ring but goes directly to…

Customer Question
When a call comes...

When a call comes in it doesn't ring but goes directly to voicemailincoming calls don't ring but go directly to voice mail

Technician's Assistant: What's the model and Operating System (OS) of your device?

It's an iPhone 6 right now it's downloading something so I can't checkOS

Technician's Assistant: When did you purchase your iphone 6? What troubleshooting have you tried?

Sept of 2016, checked with Apple and AT&T

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I've used the "recovery system" at least once

Submitted: 8 months ago.Category: Mac
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Answered in 10 minutes by:
11/14/2017
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 8 months ago
Mr.Med
Mr.Med, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,206
Experience: if you looking for good answers about mac or any product of apple (ipad, iphones, ect..) contact me
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Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 8 months ago

I'm sorry about the issue, please try one of the options below :

  • Check for iOS updates
  • Turn off do Not Disturb mode : Open the Settings app and in the second batch of options underneath Notifications and Control Centre, you'll see a purple icon with that crescent moon and the words Do Not Disturb.
  • Check you haven't turned on silent mode : Check the slider on the side of your iPhone and make sure that it's not muted, Also go to Settings > Sounds & Haptics and check whether the sounds is at a reasonable leavel and that you have chosen a suitable Ringtone.
  • Reset Network settings : Go to Settings > General > Reset Network Settings

Let me know the results

Thank you

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Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 8 months ago

Has everything worked out ? Do you still need help please?

Ask Your Own Mac Question
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 8 months ago

Hello,

If you still need help please reply back to me and i will gladly continue to help

Thank you

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