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I had iPod redone over now can't remember my password to…

Customer Question
I had iPod redone...

I had iPod redone over now can't remember my password ***** retrieve my games etc..

Technician's Assistant: When did you last reset your username and password?

Last week but ever time try to go it continue asking for my password

Technician's Assistant: What's the model and Operating System (OS) of your device?

IPod 2 were do I fine os

Technician's Assistant: When did you purchase your Apple device? What troubleshooting have you tried?

5 or 6years ago,none

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Only if they could help me set up my password

Submitted: 8 months ago.Category: Mac
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Answered in 5 minutes by:
11/14/2017
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me whether the iPod is asking for Apple username and password ***** iPod is completely locked and asking for login password?

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Customer reply replied 8 months ago
Login password
Mac Support Specialist: Karthik, Mac Enthusiast replied 8 months ago

It sounds like you are unable to login to apple username and passowrd. Your Apple ID is normally your email address which is associated with apple. Please follow this steps and it will help you in resetting the password

1. You should be able to reset your password ***** the site: http://iforgot.apple.com/

2. Enter your Apple ID and click Continue.

3. Select Email authentication followed by Next.

4. Check your email and there should be a message from Apple with instructions on how to reset your password.

5. If you can’t use your email address, another option you have available is to reset your password ***** answering the security questions you created when you setup your account.

6. Enter your Apple ID and click Continue.

-Select Answer security questions and click Continue.

-Set the birthday you used for the account and clicking Continue.

- Answer the security questions you picked when you set the account up.

7. If you answer these successfully, you should be able to reset your password ***** access your AppleID again.

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option in the lower, middle of the page labeled “Forgot your Apple ID?”. If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

8. Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:

https://appleid.apple.com/ (under "Manage Your Apple account")

9. Once you have the ID and password, restart your iPhone and sign in.

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

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