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Just a moment. My problem is with my i pad mini, i am

Customer Question
just a moment JA: What OS...
just a moment
JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?
Customer: my problem is with my i pad mini, i am getting a message telling me the device is locked and i need to enter my apple id and password ***** open.
JA: Have you installed any updates recently?
Customer: no, i turned it off for a minute turned it back on , no problem, now its asking for the above , i have no idea what my password ***** ***** set this up 4 years ago
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.Category: Mac
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Answered in 1 minute by:
11/13/2017
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 1 month ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 38,668
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,
I'm sorry about the issue. Is your iPad showing a part of an email address?
Do you also have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

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Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,553
8,553 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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