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After downloading High Sierra,I’m asked for a password. I…

Customer Question
After downloading High Sierra,I’m...

After downloading High Sierra,I’m asked for a password. I typed in my most recent Apple password (Xbge#1203), I get the jiggling effect and can go no further. My telephone :(###) ###-####

Technician's Assistant: When did you last reset your username and password?

Within the past month.

Technician's Assistant: What's the model of your Apple device (e.g. MacBook, iMac, iPhone, iPad, etc.)?

IMac.

Technician's Assistant: When did you purchase your iMac? What troubleshooting have you tried?

At least five years ago. No troubleshooting.

Submitted: 9 months ago.Category: Mac
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Customer reply replied 9 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 9 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 42 minutes by:
11/13/2017
Mac Support Specialist: David, Mac Support Specialist replied 9 months ago
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,751
Experience: BSc H.Dip Apple Certified Professional
Verified

Hi my name is ***** ***** to JustAnswer. I am reviewing your question and will post a reply ASAP.

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Mac Support Specialist: David, Mac Support Specialist replied 9 months ago

I can help you reset your login password. Do you still need help?

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Customer reply replied 9 months ago
I need a new password.
Customer reply replied 9 months ago
What do you need.
Mac Support Specialist: David, Mac Support Specialist replied 9 months ago

I can guide you through resetting your password ***** the phone, or if you prefer we can stick to this thread.

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Mac Support Specialist: David, Mac Support Specialist replied 9 months ago

If you would like me to phone you to guide you through it, accept the offer of premium service and provide a phone number.

If you prefer that we stick to the thread we are on let me know and I will continue.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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