Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

It wont turn on. I think so. It updated a few days ago.

Customer Question
It wont turn on ...

It wont turn on

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

Yes i think so

Technician's Assistant: Have you installed any updates recently?

It updated a few days ago

Technician's Assistant: What troubleshooting have you tried?

Holding down the home button and the star button

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Start

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 minutes by:
11/13/2017
Mac Support Specialist: Ashik, Mac Technician replied 8 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,340
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What device is this ? iPhone or iPad ?

If iPhone, what model ?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
H, The phone is stuck with "select a wireless network"
H, The phone is stuck with "select a wireless network" window displayed. Have tried to turn it off but cannot swipe the power off button - no response … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My phone turned off and I cannot turning on enymore. 3days
My phone turned off and I cannot turning on enymore … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My apple Ipad shuts down after about a minute of opening. My
My apple Ipad shuts down after about a minute of opening … read more
Ashik
Ashik
Mac Technician
12,340 satisfied customers
My iPhone 7 is not holding a charge well. IOS10.3.2. About 4
My iPhone 7 is not holding a charge well. JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running? Customer: IOS10.3.2 JA: Have you installed any updates recen… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I'm having problems restarting my iPhone 7. I'm think I'm
I'm think I'm running on IOS 10.3, I really don't know … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My iphone 6 wont power o on it was working fine and thenjust
my iphone 6 wont power o on it was working fine and thenjust shut down … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I can't power off. Not with the button on the right or with
I can't power off. Not with the button on the right or with the really hard reset, holding down both that button and the circle at the bottom. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I can't get my iphone to reboot after an update, I've no
Yes- I think that's my problem. It was an update that kept insisting that I install it- so I did. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Updated my ipad and now it will only show the black screen
Updated my ipad and now it will only show the black screen with the white apple … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My Ipad is lock up. I can get messages and e-mail but when I
My Ipad is lock up. I can get messages and e-mail but when I go to Safari I get a white sheet that says contact Apple and a sheet moving up and down on top of it that says printer options … read more
Ashik
Ashik
Mac Technician
12,340 satisfied customers
My phone wont turn on the battery was low so i thought it
my phone wont turn on the battery was low so i thought it was just shut down till i could charge it but it wont charge and ihavetwo chargers so i tried both … read more
Ashik
Ashik
Mac Technician
12,340 satisfied customers
While updating apps to iPhone 5c the phone stopped working.
While updating apps to iPhone 5c the phone stopped working. All I can get is a black screen with the wheel turning on screen. Tried turning off but it would not. … read more
Ashik
Ashik
Mac Technician
12,340 satisfied customers
My ipad is turning off every few minutes. Not lof enough to
my ipad is turning off every few minutes. Not lof enough to review mail or move it, and certainly not long enough to answer mail or play a simple game … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My phone is saying disabled n when its not it shows me one
my phone is saying disabled n when its not it shows me one huge circle with only three numbers in it so i cant even enter my password ***** it wont even let me restart it help please … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My ipad has gone black and will not turn on or indicate that
My ipad has gone black and will not turn on or indicate that it is being charged when plugged into the charger … read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
My ipad will not work - it keeps coming on to the apple icon
my ipad will not work - it keeps coming on to the apple icon but then cuts back off … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
hello my name is XXXXX XXXXX i recently upgraded my IPOD and now
hello my name is XXXXX XXXXX i recently upgraded my IPOD and now my download for safari and music is locked . how can i unlock it so that i can do downloads of music and games? i had to verify my web … read more
Ashik
Ashik
Mac Technician
12,340 satisfied customers
my iphone 4 has just gone into a standby mode and on constant
my iphone 4 has just gone into a standby mode and on constant vibration,wont ring and wont stop vibration.… read more
Ashik
Ashik
Mac Technician
12,340 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x