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My iPhone says"your Apple ID has been disabled" when I try…

Customer Question
My iPhone says"your Apple...

My iPhone says"your Apple ID has been disabled" when I try to buy a song or try to upload an App

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

I

Technician's Assistant: When did you purchase your iPhone? What troubleshooting have you tried?

2 years ago

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I had to report fraudulent activity to my bank because hackers were able to buy music without my permission

Submitted: 8 months ago.Category: Mac
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Customer reply replied 8 months ago
where do i find what operating system is running on my phone?
Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 8 months ago
iPhone 6s
Answered in 13 minutes by:
11/13/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Hi

Let me know once accepted

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Customer reply replied 8 months ago
since oct 2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the block
Regards
Kris

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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