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In Springdale Ar. I recently bought a new laptop.I got the…

Customer Question
I am Barbara Dunham...

I am Barbara Dunham in Springdale Ar. I recently bought a new laptop.I got the protection and assumed my granddaughter activated it.However, an icon has never in sight. Can you check if I have the protection?

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

HP Notebook

Technician's Assistant: Have you installed any updates recently?

Not to my knowledge.

Technician's Assistant: What troubleshooting have you tried?

None, I was expecting to see an icon

Submitted: 8 months ago.Category: Mac
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Answered in 31 minutes by:
11/12/2017
Mac Support Specialist: Jon, Mac Enthusiast replied 8 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 789
Experience: Data Systems Analyst for a School District
Verified

Hi my name is***** allow me take a look at your original question so I don’t miss any details.

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Mac Support Specialist: Jon, Mac Enthusiast replied 8 months ago

I can check your pc and see if you have any protection like a virus program or malware program. Do you happen to have any idea on what your protection program may have been called? Maybe something like Norton or McAffe?

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Mac Support Specialist: Jon, Mac Enthusiast replied 8 months ago

Did you still need help? Please let me know at your earliest convenience .

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