Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I forget my password. I think someone change my password and…

Customer Question
I forget my password ...

I forget my password

Technician's Assistant: When did you last reset your username and password?

Yup I think someone change my password ***** security questions

Technician's Assistant: Have you installed any updates recently?

Yeah

Technician's Assistant: What troubleshooting have you tried?

Someone stole my pass and changed it to a new pass , they also changed my security questions

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No that all

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 hour by:
11/12/2017
Mac Support Specialist: IT Miro, Computer Scientist replied 8 months ago
IT Miro
IT Miro, Computer Scientist
Category: Mac
Satisfied Customers: 3,447
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
Verified

Hello! My name is*****
I am a certified computer professional who will assist you.

I am sorry for the issue. Please tell me if the problem is with your e-mail account, or some other account?

Let me know by typing a reply below. I will work with you on this problem until it has been resolved.

Thanks,
IT Miro

Ask Your Own Mac Question
Mac Support Specialist: IT Miro, Computer Scientist replied 8 months ago

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My I phone 7 plus was lost but on my new I phone 8 plus I
My I phone 7 plus was lost but on my new I phone 8 plus I know it's location but can't remember the two factor passcode. I am totally not computer savvy and I think I accidentally put my new phone in … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Problems resetting my password for Apple Mac. Message sent
Problems resetting my password ***** Apple Mac. Message sent to ICloud which I no longer have. Passed 24 hour security test. My apple ID is:***@******.*** … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I just can't figure out my last password! I have had a head
I just can't figure out my last password! I have had a head injury and have a really hard time remembering my passwords need some help please!Keile Proffitt … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I received a message this morning that someone is trying to
I received a message this morning that someone is trying to login to my account from Louisiana.I changed my email login and password ***** my iPad but I am still getting the message from my phone … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
Forgot my password. changed it after someone stole my GREAT
forgot my password. changed it after someone stole my GREAT password. then fortgot new one. So sad. … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
We just tried to do s change password thing with apple smdci
We just tried to do s change password ***** with apple smdci tried the few I remember but after getting off phone it dawn on me that I had I think align all my passwords as 1 only and we didn't try th… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I received a message from Apple indicating someone changed
I received a message from Apple indicating someone changed my password.it was not me. I think I was able to change the pass code on my i-phone. But I am not able to change it on my lap-top. My id is: … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I helped a friend of mine set up her ipad and wrote down her
I helped a friend of mine set up her ipad and wrote down her password ***** her. Her kids use it for school a lot. She is mexican and doesnt understand a lot when it comes to this. Well her kids were … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have a apple device with a iphone link i got tried to
i have a apple device with a iphone link i got tried to reset but i dont know email or pass word … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I rang earlier today because I've forgotten my security
Hi, I rang earlier today because I've forgotten my security questions, and tried too many times and was locked out. i think its able to log in now. I just want to access iCloud on my new apple tv. tha… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I bought a new i-pad I tried to sign in with my e-mail addressbut
I bought a new i-pad I tried to sign in with my e-mail addressbut it kept telling that I could not use that because that was being used by another person.I signed on using another e-mail address. And … read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I received message that someone had attempted to change my
I received message that someone had attempted to change my ID,etc. my [email protected] password:XXXXXXXX question:Mary Mac serial numberCO2FTTTPDHJF I recently bought an Epson printer(actually boug… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have had a yahoo account for ages, but now its been compromise
I have had a yahoo account for ages, but now it's been compromised, and someone is sending out spam, and possibly virus'. I am a member of "Yahoo Groups" which is a tool for unemployed individuals. Wh… read more
Toby K.
Toby K.
Team Lead/Technical Support Specialist
Vocational, Technical or Trade Scho
739 satisfied customers
Someone has hacked into my hotmail account and stole and changed
Someone has hacked into my hotmail account and stole and changed my password, and I want to speak to a real person about retrieving the information in my mailbox and then closing the account...I've al… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
Are only log-ins to email recorded by GMail Recent Activity
Are only log-ins to email recorded by GMail Recent Activity log, or does Recent Activity log also record the IP address of someone with whom I have IM'ed or GChatted? A weird IP comes up in my activit… read more
Networking101
Networking101
Network/Security Administrator
Bachelor's Degree
422 satisfied customers
Hello, I changed my AT&T net password & now Thunderbird
Hello, I changed my AT&T net password & now Thunderbird won't allow me to send any messages out. How do I correct this situation? I'm going off-line now, but will monitor my email. I hope there is som… read more
Ed
Ed
Repair Shop Owner
Bachelor\u0027s Degree
620 satisfied customers
How can I contact Google and get help on recovery of my gmail
How can I contact Google and get help on recovery of my gmail account? Someone stole my account, changed password, changed security question.… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
someone stole my car with my iphone in it.... i was able to get my car back with
someone stole my car with my iphone in it.... i was able to get my car back with a bunch of iphones that the theif had left it ...go figure...anyway,i am wondering if there is any way to re-furb this … read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x