Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

It does not allow me to open it. Where do i find the mske…

Customer Question
It does not allow...

It does not allow me to open it.

Technician's Assistant: What's the make/model of your device? How old is it?

Where do i find the mske and model? It is at least four to five years old.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Just today. It says i have to enter my apple ID and i can't do that if it doesn't let me in to type it.

Technician's Assistant: Anything else you want the smartphone Expert to know before I connect you?

When I try to slide the words to open it it just goes black.

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 hours by:
11/12/2017
Mac Support Specialist: IT Miro, Computer Scientist replied 8 months ago
IT Miro
IT Miro, Computer Scientist
Category: Mac
Satisfied Customers: 3,447
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
Verified

Hello! My name is*****
I am a certified computer professional who will assist you.

I am sorry for the issue. Please tell me if the problem is with your iPad, iPhone or another Apple device?

Let me know by typing a reply below. I will work with you on this problem until it has been resolved.

Thanks,
IT Miro

Ask Your Own Mac Question
Customer reply replied 8 months ago
IPad. I’m going to bed now. Perhaps we could work on it tomorrow.
Mac Support Specialist: IT Miro, Computer Scientist replied 8 months ago

OK. That is not a problem at all. We can continue anytime tomorrow. Whenever you are available again, just go back to this same page or click on one of the e-mails you received from me (JustAnswer) and then click on the "View Response" button there. You can then send me a new message here and we will continue.

Regards,
IT Miro

Ask Your Own Mac Question
Customer reply replied 8 months ago
No I do not wish to pay an additional $39.00! Please just help me get into my IPad
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have forgotten my Apple ID and password. My phone is
Hi there, I have forgotten my Apple ID and password. My phone is locked. Please help me. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
567 satisfied customers
One of the digits on my passcode does not register when I
one of the digits on my passcode does not register when I enter it. … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
Trying to log in to my old laptop but can't remember
Hi — trying to log in to my old laptop but can't remember password. I really just want to wipe all files off to give to my son, but I can't get to anything! … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I have an Ipad that I've had for years. Today it asked for
I have an Ipad that I've had for years. Today it asked for my original activiation password ***** user id. I have no idea and have tried every apple combination I have. HELP!!!! … read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
Forgot my iTunes password, Over a year ago, The password my
The password ***** daughter made for me about four years ago … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am trying to use an older iPad to listen to music/ maybe
I am trying to use an older iPad to listen to music/ maybe watch movies... on Amazon. But, it keeps telling me the password ***** my Apple ID is incorrect... but it won't send me a way to reset it...I… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I don't know how to backup using icloud backup, hence I
I don't know how to backup using icloud backup, hence I nowcannot use my phone, plese help … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have lost my apple ID and password. It is a 5s about a
I have tried to reset it from I forgot @ apple.com … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I just had a software install and asking me for my Apple ID
I just had a software install and asking me for my Apple ID and password. My I'd is my email address and can't remember my password ***** when asked for Birthday verification, I enter my birthday and … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I have an Apple iPad 16GB. I had a mini Apple iPad that my
HI, I have an Apple iPad 16GB. I had a mini Apple iPad that my daughter bought me approximately four years ago. Will I lost/left it in my hotel room on a trip to NY two and a half years ago. My iPad k… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I'm locked out and have forgotten both my password and my
I'm locked out and have forgotten both my password ***** my Apple ID..Good grief! I'm stuck and have people coming for Easter Dinner..Help or who do I call ??? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
My iPad suddenly stopped working. It was fine and worked
My iPad suddenly stopped working. It was fine and worked well while I was on a plane. Then when I tried it again I can't get the slide to work. I tried the hold down the 2 buttons for 10 sec twice but… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a IPAD that was given to me around 2 years ago. I
I have a IPAD that was given to me around 2 years ago. I don't remember the password ***** the email account that I used is no longer available easily. I go to enter the original ID email to reset my … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have had my Apple iPhone for 3 years and on Jan. 24, I
I have had my Apple iPhone for 3 years and on Jan. 24, I suddenly could not activate it. Verizon told me that I would have to seek help from Apple to activate it. The message on my screen says that I … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I have a ipad and I forgot my password I cannot even get
I have a ipad and I forgot my password ***** cannot even get into my I pad. What do I do. Thank you … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
My iPad is locked and when I try to scroll across at "slide
My iPad is locked and when I try to scroll across at "slide to unlock", a box encircles the command and I can't unlock it. I tried to push the home button and on/off button at the same time, but it di… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I bought a new battery for my old macbook, it is 85 months
I bought a new battery for my old macbook, it is 85 months old. When I put the old battery in it starts checking how long it will take to recharge, then it goes to the x and says no batteries, and doe… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I am unable to get your web site to allow me to retrieve my
I am unable to get your web site to allow me to retrieve my Apple ID. I have tried several times and it only alows the password XXXXX I now have a phone locked up and unusable because I can not comple… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x