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My I phone is disabled says connect to ITunes. I phone

Customer Question
My I phone is...

My I phone is disabled says connect to ITunes

Technician's Assistant: What kind of computer do you have?

I phone disabled says connect to Itunes

Technician's Assistant: Have you installed any updates recently?

Just now Itunes

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Iphone is disabled

Submitted: 8 months ago.Category: Mac
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Answered in 3 minutes by:
11/11/2017
Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 8 months ago
Mr.Med
Mr.Med, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,206
Experience: if you looking for good answers about mac or any product of apple (ipad, iphones, ect..) contact me
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Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 8 months ago

I'm sorry about the issue, Please try to restore your iPhone device, Important : This will cause you to lose all data (photos, files, ect...) currently on device. If you made a backup prior to losing the password, you should be able to restore that.

Here are the steps to restore the iPhone :

1-Download Itunes from : https://www.apple.com/itunes/download/

2-Install itunes and plug in your iPhone to your pc

3-press and hold the home button and the sleep/wake/power button at the same time for 45 seconds until the Apple logo appears, once that appears you can release the buttons

4-iTunes will give message iTunes has detected an iPhone in recivery mode you must restore this iPhone to continue

5-click restore if it does not go through click on the iPhone in the left hand side of iTunes and click restore

6-restore iPhone and now you should have your iPhone back.

Additional Information : https://www.youtube.com/watch?v=Shrc3FeCJEQ

Let me know the results,

Thank you

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Mac Support Specialist: Mr.Med, Computer Hardware Engineer replied 8 months ago

Has everything worked out ? Do you still need help please?

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