Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

The latest for MacBook pro. This is the 1st time. I can't…

Customer Question
The latest for MacBook...

The latest for MacBook pro

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

This is the 1st time

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes, i can't access the pages 6.3.1 app

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 9 minutes by:
11/11/2017
Mac Support Specialist: Jon, Mac Enthusiast replied 8 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 788
Experience: Data Systems Analyst for a School District
Verified

Hi my name is***** allow me take a look at your original question so I don’t miss any details.

Ask Your Own Mac Question
Mac Support Specialist: Jon, Mac Enthusiast replied 8 months ago

So you have the pages app installed on your mac. What happens when you try and open it and does it happen to show any kind of error message? Also, when was the last time you can access it ok? Did you happen to do any updates for the mac or pages app before this happened?

Ask Your Own Mac Question
Customer reply replied 8 months ago
I go to the launch screen, try to start pages and nothing happens. The whole screen is overlaid with a semi lucent cover after I try to start the pages app.
Customer reply replied 8 months ago
No, just walk me through the solution on screen.
Customer reply replied 8 months ago
you address me as mike, but that is not my name. are you sure you are replying to my question, or have you confused me with another customer?
Mac Support Specialist: Jon, Mac Enthusiast replied 8 months ago

When you get into chat with me, we can already see your original question which for some reason it says "Hi mike" but that was not me so I am sorry about that. What is your name? Also, it's prob easiest to let me remote into your computer so I can see this "overlay" cover that comes up. Remember there is a 100 % guarantee for a refund if you are not satisfied and if I can't fix it.

Ask Your Own Mac Question
Mac Support Specialist: Jon, Mac Enthusiast replied 8 months ago

Let me know

Ask Your Own Mac Question
Customer reply replied 8 months ago
I don’t want to continue. Do not sign me up for you free week trial offer.
Mac Support Specialist: Jon, Mac Enthusiast replied 8 months ago

I am only here to help and do not have any access to set you up for anything. I was only asking to remote into your computer to help. That is ok though if you do not want this. I can still try and help you from here through this chat but it may be a little more difficult. I am here to help you thats all.

Ask Your Own Mac Question
Mac Support Specialist: Jon, Mac Enthusiast replied 8 months ago

If you do not want to continue that is fine also. Let me know if you change your mind.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I brought my MacBook Pro Air into an apple store a couple of
I brought my MacBook Pro Air into an apple store a couple of weeks ago because it would not start. I actually DID back everything up- that's a first! But now I can't find my PAGES app and all my docs … read more
Mike Taylor
Mike Taylor
160 satisfied customers
I'm getting a new macbook pro and I have a 2011 macbook pro.
Hi I'm getting a new macbook pro and I have a 2011 macbook pro. How do I migrate the data over? Is it going to be quicker since it has Thunderbolt connection? Thanks!… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
If iPhone is adapted to Thunderbolt on Macbook Pro can video
If iPhone is adapted to Thunderbolt on Macbook Pro can video be imported to computer? … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Why can-t I download iTunes 12.5 to my macbook pro OX-S
why can-t I download iTunes 12.5 to my macbook pro OX-S 10.6.8 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
...with 2009 Macbook pro ..OSX 10.6.8 ..I lost Realplayer.
...with 2009 Macbook pro ..OSX 10.6.8 ..I lost Realplayer. Won't play Youtube or my vids. ..tried to download fresh RP (for my comp.) on internet, but now RP has become "Realplayer Cloud". (what is th… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I had an iPad Air 2. It got smashed and I have a new one.
I had an iPad Air 2. It got smashed and I have a new one. I'm trying to get all of my apps and content from the old iPad backup to the new iPad. Problem is everytime I connect the new iPad it does its… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Can't connect iPad Air 8.0.2 GarageBand via Logic Remote to MacBook Pr
Can't connect iPad Air 8.0.2 GarageBand via Logic Remote to MacBook Pro 10.8.5 !! Have searched for answers everywhere and NOT finding a fix. Dumped garageband prefs from Library and re-started. Anxio… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
have about 10gb w/dropbox pro on my mac. want to add my ipad.
have about 10gb w/dropbox pro on my mac. want to add my ipad. Is there a way to do it direct rather than slow torture through the cloud?… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have MAC version 10.6.8. Im being told I dont have the
I have MAC version 10.6.8. I'm being told I don't have the latest version of JAVA hence a program I need to run for work won't do so. The JAVA website advises to contact you to bring this about so can… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have the MacBook Pro 10.7.1 and latest Lion software. when
I have the MacBook Pro 10.7.1 and latest Lion software. when I attempt to open word documents I get "can't open application Microsoft Word because PowerPoint applications are no longer supported." Wha… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Mike, It is doing it again - the cursor is jumping all over
Mike, It is doing it again - the cursor is jumping all over the page and can't control it...it worked for a few days but then started again - then was good for a day, now it started again. I also noti… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Hi! My wifes MacBook laptop is having problems using the
Hi! My wife's MacBook laptop is having problems using the internet and email. Both of us use the same modem and router here in the house but I'm having no problems with my MacBook Pro. When we go on l… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I cant get the camera to work when I use Skype. My friends
I can't get the camera to work when I use Skype. My friends can hear me but can't see me. I am able to see and hear them. What am I not doing?… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
I have mac os x 10.4.11 and i cant run the latest itunes.
I have mac os x 10.4.11 and i can't run the latest itunes. what's the easiest way to update?… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Is it possible to run outlook express on my macbook pro Mac
Is it possible to run outlook express on my macbook pro Mac OS X version 10.6.1 to access work emails. And if so will installing outlook express cause any other problems that would cause other program… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Hello! My child used the Seagate Free Agent Pro (750 GB) to
Hello! My child used the Seagate Free Agent Pro (750 GB) to archive her main folder of school work on her MacBook. After archiving the folder, she deleted the subfolders inside the original school fol… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Replaced a dvd drive on a macbook 13 inch, now it does not
Replaced a dvd drive on a macbook 13 inch, now it does not turn on, I tried holding the power button as suggested for 5 sec and still nothing. The charger light shows green.… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
In mac messenger when i hit enter to send a message to someone,
In mac messenger when i hit enter to send a message to someone, the cursor leaves the window and i have to click the text box again if i want to type again.… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x