Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My remote for Apple TV won’t let me scroll. Good question.

Customer Question
My remote for Apple...

My remote for Apple TV won’t let me scroll

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

Good question

Technician's Assistant: Have you installed any updates recently?

Can’t get there to do the updates

Technician's Assistant: What troubleshooting have you tried?

Reset it twice

Submitted: 9 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 9 months ago
Hello
Answered in 2 hours by:
11/11/2017
Mac Support Specialist: Jon, Mac Enthusiast replied 9 months ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 807
Experience: Data Systems Analyst for a School District
Verified

Hi my name is***** allow me take a look at your original question so I don’t miss any details.

Ask Your Own Mac Question
Mac Support Specialist: Jon, Mac Enthusiast replied 9 months ago

Do you have the most recent 4th generation apple tv with the remote that has the little trackpad on it or is it the older 3rd gen apple tv and the remote is normal with no trackpad just up, down, left, right, arrows?

Also, when did the remote last work ok?

Ask Your Own Mac Question
Mac Support Specialist: Jon, Mac Enthusiast replied 9 months ago

Did you still need help? Please let me know at your earliest convenience .

Ask Your Own Mac Question
Customer reply replied 9 months ago
I solved my problem. Thanks
Mac Support Specialist: Jon, Mac Enthusiast replied 9 months ago

OK I am just curious and if you have time, please let me know what fixed the issue for you. Don't feel like you have to but I was just curious, thanks for your time.

Ask Your Own Mac Question
Customer reply replied 9 months ago
I was using the device incorrectly.
Mac Support Specialist: Jon, Mac Enthusiast replied 9 months ago

Oh ok no problem. We have all doe that before so no worries. Thanks for letting me know. Take care.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My Apple ID has been disabled. Am I phone 8. I've tried re
I've tried re setting my password ***** id but it won't work and it's been going on for over a month now and I can't update any app or download any new ones … read more
Mr.Med
Mr.Med
1,223 satisfied customers
My iPad just started flashing in all languages. Can't
My iPad just started flashing hello in all languages. Can't unlock … read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
It is in zoom mode and I can't get it out. It won't scroll
It is in zoom mode and I can't get it out. It won't scroll all the way done. Also I need to set it back to factory settings and I don't know how … read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
138 satisfied customers
I can't sign on to Netflix. I was watching it last night but
I can't sign on to Netflix. I was watching it last night but for some reason it won't let me sign on and now I don't remember my password. … read more
Harry
Harry
2,175 satisfied customers
I am having trouble signing in and can't get my password to
I am having trouble signing in and can't get my password ***** work. … read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
I am in Mexico. My iPad was acting funny. Had to reboot it
I am in Mexico. My iPad was acting funny. Had to reboot it and now it won't recognized my signin and I can't get emails or updates. I do not have a US phone to get a verification code. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My IMac won't accept my Apple ID, fills it in automatically
My IMac won't accept my Apple ID, fills it in automatically with a long number that's is wrong so I can't open my iMac. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I can't get my Apple Music to play it went past due and I
I can't get my Apple Music to play it went past due and I changed the password ***** the credit card and it still won't work … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I need help with getting a new password. I can't remember
Yes! I have set it one or two times and it never works. I want to do my taxes and many other things but it won't accept my password… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I have an i Mac ... it won't let me enter the password .. as
I have an i Mac ... it won't let me enter the password ***** as if the keyboard is non-functional. Right now I'm using the keyboard on my I Pad, so I know the keyboard works. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I changed my password but can't get mail and haven't figured
I changed my password ***** can't get mail and haven't figured out how to change it on my iPad and iPhone and can't get my mail help … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
On my wife's IPad I updated the IOS system to 11.2. However,
On my wife's IPad I updated the IOS system to 11.2. However, it won't let me open without a password. I am being told the password ***** are using is invalid. There is no way to reset the password ***… read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
I got a new iPhone 8plus and I can't get in to my iTunes it
I got a new iPhone 8plus and I can't get in to my iTunes it say it can't find me … read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
I cannot login to ITunes on my Apple TV. It keeps sending
I cannot login to ITunes on my Apple TV. It keeps sending verification code to my other devices but won't ever get to the point where I enter the code on the Apple TV device … read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
Having problems changing my password on my iPad. Says I am
Having problems changing my password ***** my iPad. Says I am going to get a email to reset my Apple password ***** I did receive a couple but does not seem to work. Have tried this at least 20 times … read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
Can't change my Apple password and they won't accept the
Can't change my Apple password ***** they won't accept the change … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I'm trying to watch a movie on my Apple TV but it's telling
Hi , I'm trying to watch a movie on my Apple TV but it's telling me there is a billing issue and also won't let me watch any movies that I have purchased weeks ago? … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
my apple tv will not allow me to stream content from my netflix
my apple tv will not allow me to stream content from my netflix account - only allows me to see content but not stream - device says 'Your device needs to be updated to instantly stream from Netflix' … read more
Noisebox
Noisebox
High School or GED
2 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x