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The Maestro 2 software is not recognising my apogee one I…

Customer Question
Hello the Maestro 2...

Hello the Maestro 2 software is not recognising my apogee one I have tried restarting my Mac, I have re downloaded the software, unplugged to different USB port but no luck

Technician's Assistant: Just to clarify, what's the model of your Mac, and what operating system are you running?

I can see the ONE in logic but not on Maestro Sierra 10.2

Technician's Assistant: What's the model of your Apple device (e.g. MacBook, iMac, iPhone, iPad, etc.)?

Macbook

Technician's Assistant: When did you purchase your Macbook? What troubleshooting have you tried?

Few years ago I matched up the spec to the apogee 10.12 Sierra software download but its not recognising it

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Thats all, thank you

Submitted: 9 months ago.Category: Mac
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Answered in 5 hours by:
11/11/2017
Mac Support Specialist: syseng, Systems Engineer replied 9 months ago
syseng
syseng, Systems Engineer
Category: Mac
Satisfied Customers: 7,938
Experience: Systems Engineer with over 18 years experience in configuration, integration and troubleshooting
Verified

Hello,

My name is David.

Was it previously working with your Macbook (prior to updates)?

Ask Your Own Mac Question
Mac Support Specialist: syseng, Systems Engineer replied 9 months ago

Hello,

Do you still need assistance?

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