Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Actually - I got an email saying there was unverified charge…

Customer Question
Actually - I got...

Actually - I got an email saying there was unverified charge to my account and I didn't know where or how to report it. It appears to be a scam

Technician's Assistant: Have you contacted anyone about your account?

Not yet

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

Logging on the link that was attached & when I did, it appeared to ask for too much information and I noticed misspelling

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Can't think of anything at the moment other than needing to find out what I should do, thank you

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
11/11/2017
Mac Support Specialist: Josh, Mac Support replied 8 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,929
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Mac Question
Mac Support Specialist: Josh, Mac Support replied 8 months ago

Yes, that was a scam.

Which company did they pretend to be from?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Your Apple ID was used to purchase from Apple Online store
Your Apple ID was used to purchase from Apple Online store on a laptop or computer that hadn't previously been related with Apple ID. You may also be receiving this message if you reset your password … read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
373 satisfied customers
Someone has charged something on my iTunes account. I don't
someone has charged something on my iTunes account. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I've been getting messages about charges made to my account
I've been getting messages about charges made to my account and that I g … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
We got a charge on our apple account that we don't
Hello, we got a charge on our apple account that we don't recognize. The problem is, the new computer is in my name and it's showing up on my boyfriend's email. it's for 'apple store game content' for… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I'm trying to find out about an email that I received saying
I'm trying to find out about an email that I received saying that something was charged on my credit card thru my iTunes account. I didn't order anything and I can't remember which card it attached to… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
Got an email claiming I orderedsomething usig my. Apple ID
apple ID got an email re: a questionable purchase using the credit card attached to my Apple Id … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
Received an account from itunes that i dont remember. Dont
received an account from itunes that i dont remember … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I do not have account for ITunes and and yet $34.00 was
I do not have account for ITunes and and yet $34.00 was justbtaken off my card … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I think I received a text from apple saying someone charged
I think I received a text from apple saying someone charged $640 on the app store with my apple ID - I was not able to respond at the time & now I cannot find the email. the notification was 743-016-8… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
On my apple I Pad I just received a bill saying it was
On my apple I Pad I just received a bill saying it was confirming that I ordered a book Legacy of Discord for$49.99 plus 1.00 tax total 40.99. A number of misspellings but I did not pick them up right… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Have bill iTunes for 14.99 I do not recognize. Don't know. 2
2 days ago. I just got bill. I don't recognize payment … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I am getting big bills from iTunes and I want them to stop.
I am getting big bills from iTunes and I want them to stop. And I want a refund. We hardly use iTunes . What can I do?… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I received an email from Apple saying I ordered some app for
I received an email from Apple saying I ordered some app for $399.99. I made no such purchase. There was a lnk stating "itunes cancellation form" to use if you didn't authorize the purchase. I clicked… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I got an email yesterday telling me that someone made a
I got an email yesterday telling me that someone made a purchase with my AppleID for 24.99 Euro it was not me for sure … read more
Josh
Josh
Mac Support
21,929 satisfied customers
I have had four phone calls that my apple account has been
I have had four phone calls that my apple account has been breech. … read more
PC_Wizzard
PC_Wizzard
IT Technician
44 satisfied customers
I just received notice that someone named RAJA has signed
I just received notice that someone named RAJA has signed into my apple id on a new ipad. The only thing I have done is wipe my ipad 3 to default original settings to give it to my sister. This raja h… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My gmail is not sending messages with attachments. My granddaughter
My gmail is not sending messages with attachments. My granddaughter was using my computer and when I went on the gmail.com sight to mail from google, all her stuff came up. Could she have compromised … read more
Mike
Mike
Mac Medic
8,567 satisfied customers
When attempting to download an attachment from yahoo mail opened
When attempting to download an attachment from yahoo mail opened in Safari version 3.2.1, I get a pop-up window saying Warning: Suspected phishing site The website you are visiting has been reported a… read more
Travis
Travis
Director of Design
Bachelor\u0027s Degree
757 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x