Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I phone 7 plus My phone is disabled and it says to connect…

Customer Question
i phone 7 plus...
i phone 7 plus My phone is disabled and it says to connect to iTunes. How do I do this? I just had itunes put on my computer and I find now way to connect it. I have attached my i phone to the tower. Help
Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
11/10/2017
Mac Support Specialist: Ashik, Mac Technician replied 8 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,350
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Your computer, Are you using an Apple Mac or Windows PC ?

Ask Your Own Mac Question
Customer reply replied 8 months ago
Windows PC Dell
Mac Support Specialist: Ashik, Mac Technician replied 8 months ago

Since it is disabled, your only option is erase the iPhone from iCloud or force-restore the iPhone to factory settings through iTunes on your computer by putting it to DFU (Device Firmware Upgrade) mode, which will erase everything from it. This is how Apple designed it to protect the information of their users. (Note : DFU Mode is a method which allow you to bypass the passcode/disabled screen and get it restored)

But if you had backed up your iPhone to iTunes on your computer or iCloud, then you can restore all your data back after restoring your iPhone from iTunes/iCloud. You can also redownload all your past purchases for free using the same account.

Follow the steps below to restore your iPhone by putting it to DFU Mode.

First download and install latest iTunes on your computer from here : https://www.apple.com/itunes/download/

Then connect the iPhone to your computer with the USB Cable.

Open iTunes application on your computer.

On your iPhone press and hold the volume down button and the Power button at the same time for 8 seconds.

After EXACTLY 8 seconds release the Power button but continue holding the volume down button until your iTunes shows a message telling you that it has detected an iPhone in recovery mode.

Click OK or Restore

Note : Put it to DFU Mode while connected to computer and also in DFU Mode your iPhone will remain blank and will be unresponsive. It is normal. If it is not showing blank/black screen, then repeat the steps again. Timing is critical when you put it to DFU Mode. So keep trying until it goes to DFU Mode. And it will take a while to restore it.

Remember, it may take a while to restore the iPhone (the iOS firmware has to be downloaded, you will see the Download button - a downward arrow button with spinning circle around it, at the top right corner of iTunes screen. Click it to see the time remaining)

Please let me know if that didn't work, so I will continue to help you until we fix the problem.

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead, please let me know and I will try my best to help you until you are fully satisfied or the issue is resolved.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,350
12,350 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I dont remember my code for my phone and their is written
hello i dont remember my code for my phone and their is written that the phone is disectivite and i have to connect whit iTunes … read more
Jon
Jon
Bachelors Degree
706 satisfied customers
My phone got lost then returned, but when i got it back the
my phone got lost then returned, but when i got it back the screen says "iphone is disabled connect to itunes" and im not sure what to do. please help! thank you … read more
Ashik
Ashik
Mac Technician
Master's Degree
12,350 satisfied customers
I'm locked out and I've tried so many passcodes that now
I'm locked out and I've tried so many passcodes that now it's disabled I am going insane!!!! … read more
Jon
Jon
Bachelors Degree
706 satisfied customers
Its not my computer its my iPhone 8plus it locked me out. I
its not my computer its my iPhone 8plus it locked me out … read more
Jon
Jon
Bachelors Degree
706 satisfied customers
My account is disabled. IPhone 7 Plus. Just today I have
Just today I have changed my password. No one has hacked my account I put my password ***** wrong to many times earlier today … read more
Jon
Jon
Bachelors Degree
706 satisfied customers
My husband has disabled his phone. How can I unlock it?
My husband has disabled his phone. How can I unlock it? … read more
Jon
Jon
Bachelors Degree
706 satisfied customers
I am locked out of my iPhone i put the wrong passcode in too
hi I am locked out of my iPhone i put the wrong passcode in too many times and now it says to connect to iTunes. When I plugged it in my iTunes says that it can't connect because a value is missing … read more
Jon
Jon
Bachelors Degree
706 satisfied customers
Will this cot me. I im trying to unlock disbled iphone by
i im trying to unlock disbled iphone by cobnnecting to itunes but iit says cant connect because value is missing … read more
Jon
Jon
Bachelors Degree
706 satisfied customers
I bought an iPhone 7 yesterday. I messed up putting in the
I bought an iPhone 7 yesterday. I messed up putting in the passcode and can not get into the phone. I need help, please. … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I disabled my phone by entering the passcode in too many
I disabled my phone by entering the passcode in too many times and when I try to connect to iTunes it says the value is missing … read more
Jon
Jon
Bachelors Degree
706 satisfied customers
Phone disabled ---connected to iTunes--would not disable. 6.
Phone disabled ---connected to iTunes--would not disable … read more
Jon
Jon
Bachelors Degree
706 satisfied customers
My phone says iPhone disabled connect itunes I've done that
Second opinion] my phone says iPhone disabled connect itunes I've done that and it says missing value … read more
Justin Johnson
Justin Johnson
Founder
2,253 satisfied customers
Disabled. Disabled. Went to storebut they couldnt help...so
went to storebut they couldnt help...so basicslly none … read more
Jon
Jon
Bachelors Degree
706 satisfied customers
Phone5 is locked is dissabled. Apple. Can't get it of
phone5 is locked is dissabled JA: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running? Customer: apple JA: Have you installed any updates recently? Customer: n… read more
Jon
Jon
Bachelors Degree
706 satisfied customers
My husband and 18 year old daughter got my password and they
My husband and 18 year old daughter got my password ***** they were going through my stuff. Which wouldnt be a problem but I am filing for a divorce this week and they want to get anything they can ag… read more
Jon
Jon
Bachelors Degree
706 satisfied customers
We have recovered a lost iphone 5 that belonged to a friend,
hi Mike, we have recovered a lost iphone 5 that belonged to a friend, she has said I can keep it but it has been disabled by telstra, i have her pass code but of course the phone wont accept it, her s… read more
Jon
Jon
Bachelors Degree
706 satisfied customers
I have an IPhone 4 and I messed up on the pass code. The phone
I have an IPhone 4 and I messed up on the pass code. The phone became disabled and thus now reads that I need to hook it up to ITunes. I do know how to do that but once hooked up to ITunes do I sync i… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Ok, I have been so pissed with itunes from months and now I
Ok, I have been so pissed with itunes from months and now I have had it!!! I plug my iphone in and iTunes takes the music off my phone but want let my put it back on my phone. Oh the new one is it too… read more
David Kirk
David Kirk
Software Engineer
Bachelor\u0027s Degree
300 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x