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I have an old Apple ID that I just cant get rid of in the
HI - I have an old Apple ID that I just cant get rid of in the cloud. I have a new ID (current email address) but my Ipad keeps on asking me to log in on the old one. I dont know the old pass word but… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
Many months ago I changed my email from to. I cannot change
Many months ago I changed my email from***@******.*** to***@******.***. I cannot change my apple id to reflect this change. When I try, I'm told that someone else (I'm guessing it refers to me) has th… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
126 satisfied customers
I have purchased an ipad and want to set it up unfortunately
I have purchased an ipad and want to set it up unfortunately I can not find my password. The problem is that my apple ID was set up a few years ago and the currant email then was used. I no longer hav… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
OLD LADY, MY KIDS GAVE ME THIS I'PAD ABOUT 5YEARS AGO.
I'M AN OLD LADY, MY KIDS GAVE ME THIS I'PAD ABOUT 5YEARS AGO … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
I got a new IPad for my birthday because my old one can't
I got a new IPad for my birthday because my old one can't keep up to the new upgrades.I need to transfer my info from old news to new IPad.my old IPad had an address [email protected] bell.net and 2 years ago m… read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
I have an iPad. We have changed our email account and I am
i have an iPad. We have changed our email account and I am having trouble getting into the iTunes Store. Am I able to reset my account using my new email and a new password? … read more
Justin Johnson
Justin Johnson
Owner
2,583 satisfied customers
I have been a SA reader/user for years.I just got a new
i have been a SA reader/user for years.I just got a new IPad, same model as the last one,IPad Air 2, & everything is fine EXCEPT SA! When I hit the icon, a red message says input your email address, so I click on that, and nothing happens: I cannot input anything. The keyboard doesn't even pop up. This has rendered SA totally useless to me, of course. I tried entering from your website on the Internet, same results. Please help...I use your site daily. Thanks. … read more
Justin Johnson
Justin Johnson
Owner
2,583 satisfied customers
I have an iPad. We have changed our email account and I am
i have an iPad. We have changed our email account and I am having trouble getting into the iTunes Store. Am I able to reset my account using my new email and a new password? … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have just purchased an iPad pro and I set up a new Apple
I have just purchased an iPad pro and I set up a new Apple ID because my old iPad Apple ID used an email address that I no longer have and I don't remember the password. Can this be sorted out over th… read more
Justin Johnson
Justin Johnson
Owner
2,583 satisfied customers
Bought a new IPad 3 days ago. The Verizon dealer downloaded
Bought a new IPad 3 days ago. The Verizon dealer downloaded all the contents from my Mimi iPad onto the new one. When I got home it would not allow me to get onto any of my games, Facebook, messenger,… read more
Justin Johnson
Justin Johnson
Owner
2,583 satisfied customers
I'm terrible at typing, lol I got a new iPad Pro for Xmas,
I'm terrible at typing, lol I got a new iPad Pro for Xmas, I've got a new email address but in attempting to reset the id and password ***** new pro won't allow it? I forgot my old password ***** the … read more
Justin Johnson
Justin Johnson
Owner
2,583 satisfied customers
My iPad shows a black battery with a red line on the left
My iPad shows a black battery with a red line on the left and fails to start much of the time. … read more
Justin Johnson
Justin Johnson
Owner
2,583 satisfied customers
I have an old email address that I had years ago but every
I have an old email address that I had years ago but every rtime I use my iPhone the old email lkeeps cropping up . I don't know how to get rid of it as it keeps asking for my password. And of course … read more
Justin Johnson
Justin Johnson
Owner
2,583 satisfied customers
My IPad 2 has just been updated and restored to factory
My IPad 2 has just been updated and restored to factory setting. No data on the IPad. However the IPad is still associated with an old Apple ID that I deleted years ago. So when I try to enter the new… read more
Justin Johnson
Justin Johnson
Owner
2,583 satisfied customers
Changed the email address on my apple because no more
changed the email address on my apple because no more verizon.net email address. But that old email address still shows on the ipad … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
I updated my iPad and when it was finished it wanted my
I updated my iPad and when it was finished it wanted my iCloud id and password. I recently changed my Apple password ***** the one I had written down was not working. I also turned off iCloud. I spoke… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor's Degree
997 satisfied customers
I have had Adobe Photoshop for many years. I moved a few years
I have had Adobe Photoshop for many years. I moved a few years ago and changed my email address. I am trying to install ps9 but cant get my old i.d. and password. Customer service told me yesterday th… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have a ipod that is several years old. My email/user name
I have a ipod that is several years old. My email/user name has changed. I have a MacBook now as well as a iPad. I am trying to transfer the music that I have on my ipod to my Mac and my ipad. I need … read more
OSXpert
OSXpert
Software Engineer
Bachelor's Degree
224 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

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Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

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Vinod Menon

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John T. F.

John T. F.

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David

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Claws224

Claws224

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IEEE, Microsoft

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Mac Tech

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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