Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Rhoades....I'm still waiting for a new password....Not here…

Customer Question
Dennis Rhoades....I'm still waiting...

Dennis Rhoades....I'm still waiting for a new password....Not here after 8 minutes and Ive checked my junk. deleted and *****@******.***

Technician's Assistant: When did you last reset your username and password?

I've had this same one for at least 15 years

Technician's Assistant: Have you installed any updates recently?

High Sierria

Technician's Assistant: What troubleshooting have you tried?

None yet

Submitted: 9 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 22 minutes by:
11/9/2017
Mac Support Specialist: Julien Pabion, Apple Technical Expert replied 9 months ago
Julien Pabion
Julien Pabion, Apple Technical Expert
Category: Mac
Satisfied Customers: 27
Experience: Apple Certified Support Professional macOs 10.12 Sierra - Apple Certified Technical Coordinator - Apple Certified Macintosh Technician - Apple Certified IOS Technician
Verified

Hi I am Julien an Apple Technical Expert and I will assist you today. :-)

Please can you tell me more clearly what is the problem please ?

Thank you for your answer

Julien Pabion

Apple Certified Support Professional macOs 10.12 Sierra

Apple Certified Technical Coordinator

Apple Certified Macintosh Technician

Ask Your Own Mac Question
Mac Support Specialist: Julien Pabion, Apple Technical Expert replied 9 months ago

Hi are you still there ?

Did you fix your problem ?

Thank you for your answer.

Thank you to you rate me as 5 stars and click Submit at the top of this page for assisting you.

Julien Pabion

Apple Certified Support Professional macOs 10.12 Sierra

Apple Certified Technical Coordinator

Apple Certified Macintosh Technician

Apple Certified IOS Technician

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Julien Pabion Your Own Question
Julien Pabion
Julien Pabion
Julien Pabion, Apple Technical Expert
Category: Mac
Satisfied Customers: 27
27 Satisfied Customers
Experience: Apple Certified Support Professional macOs 10.12 Sierra - Apple Certified Technical Coordinator - Apple Certified Macintosh Technician - Apple Certified IOS Technician

Julien Pabion is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have a Mac OS High Sierra. My computer is not recognizing
I have a Mac OS High Sierra. My computer is not recognizing my Microsoft account and password. I went to account.com and changed the password ***** no avail. Because I cannot access the account, the M… read more
John Castle
John Castle
BSC in Computing Network Management and Design
203 satisfied customers
I've downloaded and signed into my Microsoft Outlook account
I've downloaded and signed into my Microsoft Outlook account on a new Mac Pro 15. My existing Outlook account has run on a Mac Air 13 for the last few years. The issue is none of the calendar, email o… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Powered up macbook pro apple logo and startup bar lights
Powered up macbook pro apple logo and startup bar lights up3/4 of the way n jus stops there, after 15 mins i turn off and power on again and same issue. Ive had 2 years and this never happened before.… read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
TRYING TO UPDATE LATEST OPERATING SYSTEM UPDATE AND AT
tRYING TO UPDATE LATEST OPERATING SYSTEM UPDATE AND AT SEEMING END OF THE PROCESS WAS ASKED FOR MY APPLE iD. tRYING TO ANSWER ITS QUESTIONS, THE SYSTEM IS NOW FROZEN AND i CANNOT GET IT TO GIVE ME A S… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I did not k now my password and went thru the steps to get a
I did not k now my password ***** went thru the steps to get a new password ***** required 8 characters. BUT my locked phone requires a six digit pasword and is still locked. WtF … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Hoping you folks can help. Upgraded to an iMac 5k Retina
Hoping you folks can help. Upgraded to an iMac 5k Retina machine from a 2009 iMac ..... the migration is almost complete ,however, I have over 60 email folders that I'd like to port over to the new iM… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My brand new imac is stuck on the Apple icon and the bar is
My brand new imac is stuck on the Apple icon and the bar is stuck halfway after it restarted itself when updating apps. I've done the utility repair first aid and still goes to the black screen white … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Hi Ashik, My computer which runs on Maverick has an old iPhoto
Hi Ashik, My computer which runs on Maverick has an old iPhoto version 7, which I've tried to upgrade initially using the iPhoto library upgraded, then attempting to install first iPhoto 9.4.3, unsucc… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Turned on my iPad last night and saw that it was at around
Turned on my iPad last night and saw that it was at around 75% charged. I used it once for about 5 minutes. Closed the cover and opened it about 15 minutes or so after that, turned it on and it went d… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Hi. I had a Youtube account that was suspended. Now when I
Hi. I had a Youtube account that was suspended. Now when I try and reach youtube via a link I ger error loaded messages. I cannot also press the open button to enable a blac screen border....I get the… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Hello. I want to purchase camera software for the Ipad that
Hello. I want to purchase camera software for the Ipad that is continuously buffering video in a loop with a 5, 10, or 15 minutes buffer, or at least I think that is the buffer size. At any time the u… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iPhone 4 is 20 months old and today it started to go badly
My iPhone 4 is 20 months old and today it started to go badly wrong. Firstly the battery symbol and 3G logo went orange, then I could see all my icon apps even when I went to look at a photo and final… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have an Apple iPadconnected to Kensington key board P/N K39294.
I have an Apple iPadconnected to Kensington key board P/N K39294. The key for the letter M will not operate. Your help will be welcome. I have registered thekey board. Dennis Harverson Adelaide, Austr… read more
webpagesby22
webpagesby22
Server Engineer
High School or GED
138 satisfied customers
I NEED YOUR HELP! For the past 3 days, Macmail is only posting
I NEED YOUR HELP! For the past 3 days, Macmail is only posting a few emails - and sometimes none. Today 4 came in but the number 8 was on the Inbox. I opened AOL and all 8 were there. I have had Macma… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I am attempting to create a covers document for Blurb. Their
I am attempting to create a covers document for Blurb. Their specs (Large Format Landscape Hardcover ImageWrap) call for a document to be uploaded as a PDF which is 27.028 inches wide. However, when I… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I keep being asked for my email password but then its rejected
I keep being asked for my email password XXXXX then it's rejected by the server. I haven't got it wrong I've had the same one forever! I've even tried going into mail accounts/preferences and checking… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I Have been using Eudora (paid mode) since about 1995. I am
I Have been using Eudora (paid mode) since about 1995. I am now using v.6.2.4 on my iMac. I have been using it since about November 2006. My name isXXXXX and the "number" on my copy is 8261-2537-6282-… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I HAVE BEEN TRYING FOR SEVERAL DAYS TO LOGIN TO FACEBOOK.
I HAVE BEEN TRYING FOR SEVERAL DAYS TO LOGIN TO FACEBOOK. I AMTOLD THAT MY USERNAME/PASSWORD XXXXX INCORRECT AND THAT A NEW PASSWORD XXXXX BE EMAILED TO ME. NONE HAS BEEN. WHEN I TRY TO LOGIN AS A NEW… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x