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I have tried for 2 weeks to get photos uploaded to iCloud,

Customer Question
I have tried for...

I have tried for 2 weeks to get photos uploaded to iCloud, and currently only 1/4 of my photos have uploaded, 9K of 34K. I was instructed by Apple Support via phone that if it gets hung up, to restart the process by going to settings and unchecking/rechecking iCloud photo library, but each time it starts the upload process completely over at 34K uploading and always hangs up once it gets to around 24-25K left. Can you assist please?

Technician's Assistant: What's the model and Operating System (OS) of your device?

MacBook Air

Technician's Assistant: When did you purchase your MacBook Air? What troubleshooting have you tried?

Version 10.13.1

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Purchased 1-2 years ago. Tried contacting Apple Support and various methodologies suggested in forums online.

Submitted: 8 months ago.Category: Mac
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Answered in 32 minutes by:
11/9/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
Started process of upload 2 weeks ago
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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Customer reply replied 8 months ago
Cannot right now. Heading out.
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Let me know when you return?

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