Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My webcam not working, macbook pro 2012, the camera not

Customer Question
My webcam not working ...

My webcam not working

Technician's Assistant: What's the model and Operating System (OS) of your device?

Macbook pro 2012

Technician's Assistant: When did you purchase your Macbook? What troubleshooting have you tried?

The camera not connected

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes

Submitted: 9 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 25 minutes by:
11/9/2017
Mac Support Specialist: Cris, Mac Specialist replied 9 months ago
Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 7,018
Experience: 4 years Mac Specialist, Apple Certified.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you. Let's get started!

Ask Your Own Mac Question
Mac Support Specialist: Cris, Mac Specialist replied 9 months ago

Can I offer you remote support so I can secure remote in. Work on your issue and find a solution.

Ask Your Own Mac Question
Customer reply replied 9 months ago
Some body speak spanish please.
Mac Support Specialist: Cris, Mac Specialist replied 9 months ago

Sorry, I will opt and see if another expert who speaks spanish can assist you.

Ask Your Own Mac Question
Customer reply replied 9 months ago
Can you put back my $5 please.
Mac Support Specialist: Julien Pabion, Apple Technical Expert replied 9 months ago
Julien Pabion
Julien Pabion, Apple Technical Expert
Category: Mac
Satisfied Customers: 27
Experience: Apple Certified Support Professional macOs 10.12 Sierra - Apple Certified Technical Coordinator - Apple Certified Macintosh Technician - Apple Certified IOS Technician
Verified

Hi I am Julien an Apple Technical Expert and I will assist you today. :-)

Please can you tell me more clearly what is the problem please ?

Thank you for your answer

Julien Pabion

Apple Certified Support Professional macOs 10.12 Sierra

Apple Certified Technical Coordinator

Apple Certified Macintosh Technician

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My webcam not working on Apple MacBook Pro 13, while I have
My webcam not working on Apple MacBook Pro 13, while I have a video call, I couldn't turn it on. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My macbook pros built in camera isn't working. High sierra.
for around 6 months to a year, I just haven't needed it until now I tried the sudo killall command in my terminal … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
Safari has lost the connection to Mac Security. Please
Safari has lost the connection to Mac Security. Please restart your browser. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
I cannot turn the webcam on - I'm using a Macbook Pro and it
I cannot turn the webcam on - I'm using a Macbook Pro and it will not let go of Facetime. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I can't get my computer to recognize the built in camera. I
Hello, I can't get my computer to recognize the built in camera. I have to use my phone to facetime etc It's a Macbook pro … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
How can i get Microsoft Windows 10 on my MacBook pro? I have
How can i get Microsoft Windows 10 on my MacBook pro? I have bootcamp installed and I have Microsoft Windows 10 on usb from bestbuy.… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
The videocam on my MacBook Pro is not working. Skype can't
The videocam on my MacBook Pro is not working. Skype can't find it. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Can I use the two 4gb ram memory sticks from my late 2012
Can I use the two 4gb ram memory sticks from my late 2012 macbook pro in my mid 2010 macbook pro? The 2010 says it's capable of 4gb in each slot but I want to make sure the one from 2012 will work in … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
When i try to share photos on apple photos, it doesn't work
when i try to share photos on apple photos, it doesn't work properly. It might share one of 2 of the photos i selected. Then when i go into the shared album and try to add more photos, it just says in… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Last year, plugging in my digital camera to my MacBook Pro caused iPho
last year, plugging in my digital camera to my MacBook Pro caused iPhoto to open and suggest downloading photos. Now, nothing. Currently using OS10.9.5 and iPhoto 9.5.1 (And do have iphoto preferences… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Will my BCC950 Conference Cam work on google? It seems to be
Will my BCC950 Conference Cam work on google? It seems to be set up for Skype. I've been asked to do conference calls for Google and bought the camera to do just that on my MAC. Do I need to by-pass S… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I can't find my video on my Mac Computer which is Mountain
I can't find my video on my Mac Computer which is Mountain Lion. Can you tell me where it is?… read more
Daniel
Daniel
554 satisfied customers
Hello, I bought a Quick cam communicate De Lux for my new Mac
Hello, I bought a Quick cam communicate De Lux for my new Mac Osx 4 Leopard. The disc said for Window but the salesman said it works on Mac. No disc needed, just plug it in. Yes that works. Ok, but th… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I am trying to import pix from camera ex share z885 to apple
I am trying to import pix from camera: ex share z885 to apple computer. all goes well until I choose a photo to import and i get a message saying can't import I think this is because I have a video on… read more
Kyle Brockman
Kyle Brockman
Associate Degree
114 satisfied customers
i have installed windows on my macbook using parallers but
i have installed windows on my macbook using parallers but i cant use the latest logitech HD webcam and now starting to hate mac. How could i possibly use my new webcam?… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
i need help making the webcam work for snow leopard for free
i need help making the webcam work for snow leopard for free skype app. thx. i tried following directions from skype but cannot activate webcam.… read more
Alan_Ramos
Alan_Ramos
Associate Degree
14 satisfied customers
my mac sees the sanyo xacti vpc-cg20 but no images show on
my mac sees the sanyo xacti vpc-cg20 but no images show on the computer. I have a 13 inch macbook. no firewire. I have the xacti. I need to be able to stream video live (ex. ustream) with a usb camera… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Hi, having problems getting my webcam started with my ...
Hi, having problems getting my webcam started with my macbook pro, Leopard OS. It does not recognise the camera for iChat, yahoo or windows live messengers or says in use with another application. Thi… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x