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I have tried to update my firefox and it did not work. Then…

Customer Question
I have tried to...

I have tried to update my firefox and it did not work. Then I tried to download firefox from Safari and it didn't work. Now I cannot open firefox at all. I did have firefox 3 but now I have nothing. When I tried to download firefox from my Safari I got a black box that said it was firefox but it didn't open and it would not shut down when I asked it to!

Technician's Assistant: What kind of computer do you have?

IMac

Technician's Assistant: Have you installed any updates recently?

I tried to install the later version but it didn't work

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I don't know. I don't know a lot about computers

Submitted: 9 months ago.Category: Mac
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Answered in 17 minutes by:
11/7/2017
Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 9 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Mac
Satisfied Customers: 1,007
Experience: Product Developer at Computer Science Corporation
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Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

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Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 9 months ago

Would you like me to remotely connect to your computer and fix this problem ?

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Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 9 months ago

Please try opening Firefox in safe mode :-

You can start Firefox in Safe Mode by holding down the shift key while starting Firefox.

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Mac Support Specialist: Bhavik Joshi, Computer Software Engineer replied 9 months ago

Let me know if you are getting any specific error message while opening it.

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