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I can't get log into iCloud on my phone but works fine on my…

I can't get log...

I can't get log into iCloud on my phone but works fine on my computer. and I can log in to iCloud via iCloud.com

Technician's Assistant: Have you tried having password ***** directions emailed to you?

Yes. over and over again.

Technician's Assistant: What's the model and Operating System (OS) of your device?

iPhone 7

Technician's Assistant: When did you purchase your iPhone 7? What troubleshooting have you tried?

I've had the phone for 6 months or so. I cloud was working fine until recently.

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Answered in 3 minutes by:
11/2/2017
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,479
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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That is strange, what about appleid.apple.com . Can you log in there too?

Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,479
Experience: Training and Development at Scientifically Speaking
Verified
Justin Johnson and 87 other Mac Specialists are ready to help you
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Customer reply replied 8 months ago
I can. Just did again. my username and password ***** fine. just not on my phone.

Click this link to connect.

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Customer reply replied 8 months ago
do you need me to connect from my phone or computer. right now im on my laptop. My phone isn't letting me get the app because I can log into store because my password *****'t working.

Computer for now.

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Customer reply replied 8 months ago
I logged into chat
Customer reply replied 8 months ago
Hello

I don't see you connected.

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Customer reply replied 8 months ago
it says i am. it says connection status: waiting for host
Customer reply replied 8 months ago
let me try again.

Everything worked out, right? We got disconnected.

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Customer reply replied 8 months ago
Yeah. Seems to be working. Thx man.

Thank you! Have a good night!

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