Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

How do I reset the password for iCloud on two computers and…

Customer Question
How do I reset...

How do I reset the password ***** iCloud on two computers and 2 iPhones? I had work done on one computer yesterday and received 3 different Apple ID verification codes. When I enter them an error message comes up.

Technician's Assistant: Just to clarify, how often have you been getting this particular message?

Just since the computer work yesterday.

Technician's Assistant: Have you installed any updates recently?

Yes. Mac Clean.

Technician's Assistant: What troubleshooting have you tried?

None

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No. Just want access restored to icloud

Submitted: 8 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
10/31/2017
Mac Support Specialist: Jason Jones, Mac Technician replied 8 months ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 19,222
Experience: Several years of supporting Mac systems.
Verified

Hello,

I look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Can't remember my password. Can someone help me. Apple.
Can't remember my password JA: What exactly are you having trouble accessing? Customer: Can someone help me JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: Ap… read more
Irina Kravchenko
Irina Kravchenko
Engineer of information networks
1 satisfied customers
I am having the worst problem my icloud just wont accept my
i am having the worst problem my icloud just wont accept my normal password ***** … read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
My password is not working and I cannot access my Apple ID
My password ***** ***** working and I cannot access my Apple ID to change credit card details. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I forgot my apple ID. I don't remember. And I wasn't able to
I am 77 and have trouble getting the information I need. I went to the store and they told me they can't help me… read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I got my purse stolen with my i phone in my purse i
hi my name is ***** ***** got my purse stolen with my i phone in my purse i purcashed a new phone now im trying to get on my i cloud account i cannot remeber my password ***** user # … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
My I pad wants me to activation lock code. It's been a time
My I pad wants me to activation lock code JA: When did you last change your password ***** Apple ID? Customer: it's been a long time since I set this up JA: Did you try resetting through Apple's onlin… read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
For one I've forgotten my password and I want to give the
For one I've forgotten my password and I want to give the pad to my daughter … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I have an Iphone 8 also an "Apple iMac 21. Recently since I
I have an Iphone 8 also an "Apple iMac 21. Recently since I got the Mac I my password ***** the iPhone has started to pop up on the computer. Right nowI can't do any business on the computer I am afra… read more
RandyNetwork Tech
RandyNetwork Tech
1,754 satisfied customers
I'm trying to activate my new phone - and all I get is
Second opinion] i'm trying to activate my new phone - and all I get is stupid nonsense about my ID - i haven' recieved an email to continue! so I have no phone service!!! thinking of an android!!! … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
My iPhone and iMac are not connecting with iCloud,
Yesterday. I re-started yesterday and also shut down and re-started. The main issue is that on my iMac it wants me to sign in to other devices to approve the Mac book air but then it won't send a message to my iPhone even though I know the two are linked. It says won't approve. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My grandson changed the password on his iPhone that we just
My grandson changed the password ***** his iPhone that we just purchased and can't remember it. He's locked out. … read more
Justin Johnson
Justin Johnson
Founder
2,239 satisfied customers
I can't get my password changed. Please help. time ago maybe
Yes it let me in but now keeps tell me incorrect pw … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I have a password for my Apple Id .. but cannot log onto my
I have a password for my Apple Id .. but cannot log onto my Ipad. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Lost my password on iCloud. Lost my password on iCloud.
Lost my password ***** iCloud JA: What exactly are you having trouble accessing? Customer: Lost my password ***** iCloud JA: What's the brand and model of your computer? And the Operating System (OS)?… read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
From sunny FL. I need help with my Iphone. 1 year old Iphone
Pearl, good morning from sunny FL. I need help with my Iphone … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My app account has been disabled and I don't know why, Not
Hi, my app account has been disabled and I don't know why … read more
Mike
Mike
Mac Medic
8,567 satisfied customers
I am trying to log into iCloud and it said my Apple ID has
I am trying to log into iCloud and it said my Apple ID has been locked. It is the same password ***** my apple ID but I cant get into it. I changed my password. … read more
Jon
Jon
Bachelors Degree
700 satisfied customers
My daughter s psycho ex got on her icloud account using her
My daughter 's psycho ex got on her icloud account using her password XXXXX changed the password, wiped out the iPhone and the mac air. How can my daughter reset icloud without knowing password? And i… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x