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I just transferred a lot of photos in iPhoto in the section…

Customer Question
Thanks. I just...

Thanks. I just transferred a lot of photos in iPhoto in the section that retains 12 months of photos, from that album to a new one where hopefully they wouldn't reach 12 months and disappear. Then I checked the new album and there was nothing there. Is there a "save" move to retain them in the new album, without the 12-month limit for storage?

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

I need to remember. I think Maverick.

Technician's Assistant: Have you installed any updates recently?

I think some, but not up to date.

Technician's Assistant: What troubleshooting have you tried?

I haven't tried any. I just thought it was maybe simple, like to transfer the photos and click something to retain them in the new place.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not really. I just moved quite a lot of photos and they disappeared. Now I am retrieving them from trash.

Submitted: 9 months ago.Category: Mac
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Answered in 4 minutes by:
10/29/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 9 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,720
Experience: Training and Development at Scientifically Speaking
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Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Customer reply replied 9 months ago
Do you need to know the OS for sure that I have installed?
Customer reply replied 9 months ago
I guess the answer to my question is "no". Thank you.
Mac Support Specialist: Justin Johnson, Mac Genius replied 9 months ago

Chill. I am helping others as well as you. I will have an answer for you shortly.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 9 months ago

Is this an iPhoto smart album?

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Customer reply replied 9 months ago
I thought you asked If I wanted you to come into my computer to fix the problem, and my answer was no. I was not impatient or needing to "chill". I just have so much to do tonight and was frustrated be the disappearing pictures I tried to transfer to keep them frm disappearing.
Mac Support Specialist: Justin Johnson, Mac Genius replied 9 months ago

Is this an iPhoto smart album?

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Customer reply replied 9 months ago
I just want to get back to the other things I need to do. I have to revise a presentation for my sister's funeral which is very soon. Please let me go.
Mac Support Specialist: Justin Johnson, Mac Genius replied 9 months ago

Do you want help or no? I asked you a question. Also no one is holding you.

Is this an iPhoto smart album?

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Customer reply replied 9 months ago
I have no idea. I am exhausted from poor sleep thinking about a death and I would like to go. Thank you
Mac Support Specialist: Justin Johnson, Mac Genius replied 9 months ago

Bye

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