Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

I cannot open Excel on my iMac. Os El Capitan X 10.11-6.

Customer Question
I cannot open Excel on...
I cannot open Excel on my iMac
JA: What Operating System (OS) are you running on your iMac?
Customer: Os El Capitan X 10.11-6
JA: When did you purchase your iMac? What troubleshooting have you tried?
Customer: LATE 2009. I'VE RESTARTED SEVERAL TIMES
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: I WAS AWAY ALL LAST WEEK. TURNED OFF MY COMPUTER AND WHEN I RETURNED EXCEL NO LONGER RESPONDED
Submitted: 1 month ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
10/23/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 40,345
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

What exactly happens when you try to open Excel?

Please let me know

Ask Your Own Mac Question
Customer reply replied 1 month ago
The app is unresponsive (does not appear on theTool Bar) The excel file does not resond on the dock. It does jump up and down but does not open
Mac Support Specialist: Richard, Apple Software Engineer replied 1 month ago

Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Ask Your Own Mac Question
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,553
8,553 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,553 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,386 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,993 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,482 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I just this afternoon updated microsoft office excel but I
I just this afternoon updated microsoft office excel but I don't want it now. I have a backup external hard drive. can i get rid of the update by downloading from time machine. if so, how? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
577 satisfied customers
I am trying to save updates to an excel spreadsheet on my
I am trying to save updates to an excel spreadsheet on my new 27" Mac that I brought in from a 10 year old Mac. I get a "something went wrong" massage, which recommended that I contact you. … read more
Cabletech
Cabletech
High School or GED
139 satisfied customers
I've used Excel for years with no problems. I have a new
I've used Excel for years with no problems. I have a new iMac desktop with a more current OS and Excel version than I have been using. … read more
Richard
Richard
Apple Software Engineer
40,345 satisfied customers
I guess I need to update my Excel but not sure how to do it.
I guess I need to update my Excel but not sure how to do it … read more
Richard
Richard
Apple Software Engineer
40,345 satisfied customers
I just upgraded to Microsoft 365 for Mac and randomly Excel
I just upgraded to Microsoft 365 for Mac and randomly Excel will give me a 'grant access' error message & no matter what I do, I cannot open the file … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
429 satisfied customers
Excel for Mac opens to a blank Excel file, When I bought the
When Excel opens to a blank file, it also freezes my machine from doing other things, such as logging out, restarting, etc. I've done a forced shutdown (holding down the power button), but this hasn't helped. Same problem exists once I restart the machine. … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
778 satisfied customers
Im on my moms computer trying to help her. Her excel program
Im on my moms computer trying to help her. Her excel program is not working and will not open at all. I have the original Office.mac dvd but dont know how to reinstall excel without losing whatever da… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
My microsoft excel froze with the SWOD. Mac os sierra. A
my microsoft excel froze with the SWOD JA: What's the model and Operating System (OS) of your device? Customer: mac os sierra JA: When did you purchase your Apple device? What troubleshooting have you… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I can't open excel on my Mac. This is a MacBook Pro Retina
This is a MacBook Pro Retina 2012 and operating macOS Sierra … read more
Jason Jones
Jason Jones
AAS Information Technology
6,318 satisfied customers
I can't dictate into excel with dragon Pre 15. Dell. Few
I can't dictate into excel with dragon Pre 15 JA: What's the make and model of your computer? And what version of Excel are you using? Customer: dell JA: Have you installed any updates recently? Custo… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
577 satisfied customers
I have been using Excel for years now. In the last few
I have been using Excel for years now. In the last few weeks, whenever I input information and hit the "enter" key, the line I entered information on turns black. The info is there but not visible unl… read more
Kris R
Kris R
IT Manager
Computing
2,422 satisfied customers
Hanging with Word and Excel - just did updates. No idea. It
It is a Mac mini, i7 with 16 mb ram purchased in 2013, it should be running the latest Mac OS … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I tried to download Adobe Export PDf to save in excel
I tried to download Adobe Export PDf to save in excel format. I signed up for the 1.99/mo though it didn't let me download and as I try to do it again it says I have already done it and can't do it ag… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
429 satisfied customers
Excel for Mac. The tabs at the bottom of the page have
Excel for Mac. The tabs at the bottom of the page have disappeared. Tried changing preferences as suggested and no change.Thanks.… read more
Jon
Jon
Bachelors Degree
441 satisfied customers
I need the excel text converter for mail merge on an old
I need the excel text converter for mail merge on an old macbook pro … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
778 satisfied customers
I am getting this error in my Mac word and excel Microsoft
I am getting this error in my Mac word and excel Microsoft Error Reporting log version: 2.0Error Signature: Exception: EXC_BAD_ACCESS Date/Time: 2017-08-23 02:58:26 +0000 Application Name: Microsoft W… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I cannot see tabs in an excel document, its on cloud, 1 full
i cannot see tabs in an excel document JA: When did you last update Excel? Customer: its on cloud JA: What have you tried so far with your Excel? Customer: 1 full screen 2. tiled in window view JA: An… read more
The-PC-Guy
The-PC-Guy
Bachelor\u0027s Degree
628 satisfied customers
I have the 2004 version of Excel & Word for MAC. If I
I have the 2004 version of Excel & Word for MAC. If I upgrade to 2016, will my spreadsheets work seamlessly? Thank you. … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x