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My computer says to install an automatic update but will not…

Customer Question
My computer says to...

My computer says to install an automatic update but will not accept my password

Technician's Assistant: How much experience do you have with this particular machine?

I've had it for a month--just switched from a pc to a mac mini

Technician's Assistant: Have you installed any updates recently?

Not for this one

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No thanks, ***** ***** log in

Submitted: 10 months ago.Category: Mac
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Answered in 1 minute by:
10/20/2017
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 10 months ago
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 7,072
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Ask Your Own Mac Question
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 10 months ago

Please send me request for remote.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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