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Unable to get iPhone turned on. Says to plug into iTunes and
Unable to get iPhone turned on. Says to plug into iTunes and we did and it still will not work. … read more
David
David
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Bachelor's Degree
1,641 satisfied customers
I have an iMac High Sierra and an Apple 6s iPhone. My
I have an iMac High Sierra and an Apple 6s iPhone. My computer won't come up with a way to transfer my pictures from my phone. I haven't had problems before this. Where is the download pictures tab no… read more
David
David
Mac Support Specialist
Bachelor's Degree
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Want to revert back to iOS 10.3.3. 7s plus 12.2.5. About 2
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D.Sandlin
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I was going to rest my iPhone 7 but accdentally clicked
ok i was going to rest my iPhone 7 but accdentally clicked reset content and settings … read more
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Richard
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I got a new iPhone 7 plus today and it keeps popping up a
I got a new iPhone 7 plus today and it keeps popping up a window to type in a password ***** log into iTunes Store. When I type in the password ***** does not accept it. Password ***** ***** … read more
Mike
Mike
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Some college
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Unable to get into iPhone7+.goes to passcode screen & when
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Mike
Mike
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IPhone 5s stuck at screen black apple logo, wil not restore
iPhone 5s stuck at white screen black apple logo, wil not restore from iTunes - gives error "iPhone "iPhone" could not be restored. An unknown error occurred (9).… read more
Viet -MS Office Tech
Viet -MS Office Tech
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I have an iphone 4 and i was curious to find out if I can sync
I have an iphone 4 and i was curious to find out if I can sync it with different computers, or if I have to use the same computer each time? Thanks… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I plug in for a charge ...the charge bar comes up for 2 sec
I plug in for a charge ...the charge bar comes up for 2 sec then goes out ...back one for one then nothing. Tried four sockets and osx 8.6.10 laptopn ..i-phone.it got a little wet yesterday ...worked … read more
Mike
Mike
Mac Medic
Some college
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My iphone is stuck on a dimly lit black screen and wont hard
My iphone is stuck on a dimly lit black screen and won't hard reset or recognize (or be recognized) when I connect it to my computer. How do I fix this?… read more
Mac Tech
Mac Tech
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Bachelor's Degree
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hi ive just done a re set to hopefully take my phone back to
hi ive just done a re set to hopefully take my phone back to its virgin state and i think ive done it wrong. i did the erase all memory and data but now its coming up witha picture of the itunes symbo… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
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i just got the ipad and i wanted to set it up, but itunes does
i just got the ipad and i wanted to set it up, but itunes does not recognize it. Windows, however does. I have already the latest service pack installed and I've deinstalled and downloaded the latest … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have an iphone 3gs. When I open Itunes it does not recognize
I have an iphone 3gs. When I open Itunes it does not recognize my iphone. I have uninstalled and reinstalled itunes, i have tried different cord and usb ports, ive re booted multiple times and still n… read more
Mr. Clark
Mr. Clark
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How do I upgrade to iPhone 4 (I have iPhone 3) I was told
How do I upgrade to iPhone 4 (I have iPhone 3) I was told I CAN DO IT ON LINE. Also, when I put my phone in the cradle that's connected to my computer, the message is that the camera is ready to be do… read more
Daniel
Daniel
Mac Genius
High School or GED
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help...i bought an un locked 3g iphone on ebay and it was not
help...i bought an un locked 3g iphone on ebay and it was not unlocked...i restored it to the factory settings and now my telus sim card won't work as it was an at&t phone...it is now stuck on the eme… read more
robgranholm
robgranholm
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Bachelor's Degree
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my brand new iphone 3gs wont show up connected to itunes so
my brand new iphone 3gs wont show up connected to itunes so i cannot transfer music to my phone. it shows up connected to iphoto but not itunes?!!!… read more
Jesse
Jesse
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Some College
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i have a 6 month old 8 gig iphone, not a S. it has a black
i have a 6 month old 8 gig iphone, not a S. it has a black screen and fails to reboot with 1. pushing both buttons and 2.plugging it in to my pc with the recently rebooted i tunes opened. 3. i have pu… read more
Claws224
Claws224
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965 satisfied customers
Hi, Mike, no I havent figured it out yet. I can plug the iphone
Hi, Mike, no I haven't figured it out yet. I can plug the iphone in on any one of my 4 Macs and they just don't recognize each other. I do not want to reset it to default settings, as I can't afford t… read more
PeterC
PeterC
Bachelor's Degree
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Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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