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Imessage / FT waiting for activation / sending activation

Customer Question
unsuccessful error message after switching...
Imessage / FT waiting for activation / sending activation unsuccessful error message after switching to an Israeli sim card. The old American number which is disconnected shows in gray under send and recieve and receive. New number shows in phone setting. Tried all troubleshooting including reset / erase iphone. Nothing works.
Submitted: 1 month ago.Category: Mac
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Answered in 4 minutes by:
10/13/2017
Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago
Ricky Kresslein
Ricky Kresslein, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 456
Experience: 3+ Years in Tech Support
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

I will walk you through some steps to try to get this working. Some may seem obvious, but they often work. If you have already tried one that I tell you, just let me know and we will move on.

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Customer reply replied 1 month ago
Ok
Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

The first step is to turn off iMessage and Facetime for three minutes, then turn it back on. To do this:

  1. Tap Settings > Messages and turn off iMessage.
  2. Tap Settings > FaceTime and turn off FaceTime.
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Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

Please let me know if that solves the issue.

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Customer reply replied 1 month ago
Done
Customer reply replied 1 month ago
No
Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

Okay, next turn the phone off and then back on.

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Customer reply replied 1 month ago
I did. Still waiting for activation
Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago
  1. Turn on Set Automatically in Settings > General > Date & Time. This automatically sets your date and time based on your time zone. If there’s an available time-zone update, your device lets you know.
  2. Check that your device shows the correct time zone in Settings > General > Date & Time > Time Zone.
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Customer reply replied 1 month ago
Done this before. Problem not solved
Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

Okay, next:

Turn off iMessage or Facetime, then log out your Apple ID (from Settings – iTunes and App Store). Log back in again, then turn on iMessage or Facetime once again.

This will start the activation process. If it succeeds, you’ll see a list of previous email addresses and phone numbers that have been associated with the app at some stage. Go through and remove any that are no longer valid, or that you just don’t want to receive messages any longer.

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Customer reply replied 1 month ago
Thevlist shows my previous American phone number greyed out which is not my current phone number
Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

Is your new SIM/phone plan able to receive text-messages?

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Customer reply replied 1 month ago
but I cant send them.
Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

Okay, it is possible that is an issue here, though unlikely so long as it can receive. Apple sends a silent SMS message to the phone in order to activate iMessage and Facetime with the new number, so if this can't get through, or possibly if the phone can't respond, this could be an issue.

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Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

How long has this been an issue?

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Customer reply replied 1 month ago
I get texts from apple with a verification code
Customer reply replied 1 month ago
Since I switched my sim card to an Israeli carrier
Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

Right, how long ago was that?

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Customer reply replied 1 month ago
3 weeks
Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

Alright, in that case, and since you have already tried resetting the phone to factory settings, I am at a loss for what else you can do. I will open this question up to other experts who may be better able to assist you.

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Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

Thank you for your patience.

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Customer reply replied 1 month ago
I can still imessage and FT even though it’s waiting for activation but can’t use sms / texts
Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

Oh, you can iMessage?

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Customer reply replied 1 month ago
I can but it says waiting for activation, it shows my old number in send and receive and I can’t use sms
Customer reply replied 1 month ago
Which is how I realized I had a problem
Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

Do you have cell signal? If so, how many bars, typically?

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Customer reply replied 1 month ago
3-4
Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

Does your cell plan include SMS?

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Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

Try this:

  1. Launch the Settings app on your iPhone.
  2. Tap on General.
  3. Tap on Reset, it's all the way at the bottom.
  4. Tap on Reset Network Settings.
  5. Confirm in the popup.
  6. Your iPhone will reboot
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Customer reply replied 1 month ago
I did. Didn’t solve the problem
Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

Okay, now try this:

  1. Launch the Settings app on your iPhone.
  2. Tap on Cellular.
  3. Tap on LTE.
  4. Tap on Data Only
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Customer reply replied 1 month ago
Can’t do it. No option for data only
Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

Try turning it to Off then

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Customer reply replied 1 month ago
Cant. Only option in lte / 3g/ 2g
Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

Okay, turn it to 3G

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Customer reply replied 1 month ago
I did
Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

Try sending an SMS now

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Customer reply replied 1 month ago
Wont send
Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

Are you able to make phone calls?

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Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

There are two possible issues here: 1) Something is not getting through and therefore it is unable to activate iMessage 2) Your carrier is not an official Apple service provider. These silent messages that Apple sends often cannot get through to carriers who are not "official" carriers.

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Customer reply replied 1 month ago
I have used this sim card before same carrier and it worked
Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

Are you able to make phone calls?

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Customer reply replied 1 month ago
I am
Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

Alright, here is my last possible solution. Please try this now, even if you've done it before:

Turn off iMessage. Take out the SIM, put it back in and hold sleep/home button until it restarts (you see the Apple logo, then let go). After it restarts, go and turn on iMessage and wait, hopefully it get's activated by phone number.

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Customer reply replied 1 month ago
Same problem persists
Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

Is there an Apple store near you?

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Customer reply replied 1 month ago
There’s no apple store but a atore that supports apple product. They told me to do a reset to factory setting which I did but they won’t take the phone in
Mac Support Specialist: Ricky Kresslein, Computer Hardware Engineer replied 1 month ago

Okay, in that case I am going to have to opt out and let another expert try. I am out of things to try. Thank you again for your patience.

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Customer reply replied 1 month ago
Thank you
Mac Support Specialist: Dustin, Mac Support Specialist replied 1 month ago
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 13,543
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
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When you erased the iphone, how did it show the old american number in imessage?

Did you restore the iphone from a backup? Or sign back into the same apple id or apple account?

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Dustin
Dustin
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Category: Mac
Satisfied Customers: 13,543
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