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Unable to activate phone. OS X. I didn't but something

Customer Question
Unable to activate phone ...

Unable to activate phone

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

OS X

Technician's Assistant: Have you installed any updates recently?

I didn't but something happened overnight while phone was charging.

Technician's Assistant: What troubleshooting have you tried?

Can't sign on to phone. Get to screen that ask for apple ID and password. Know the ID but can't remember the password.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I have an Apple IPhone

Submitted: 10 months ago.Category: Mac
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Answered in 5 minutes by:
10/6/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 10 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

What do you see written on the screen of the phone?

Please let me know

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