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I was just with you with device wont open. Its brand new…

Customer Question
I was just with...

I was just with you with device wont open

Technician's Assistant: What's the model and Operating System (OS) of your device?

Its brand new ipadmini 4 with wifi and 128 gig

Technician's Assistant: When did you purchase your Apple device? What troubleshooting have you tried?

No trouble shooting yet, bought at best buy

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I just went through this with tech. message told me $5 dollar

Submitted: 7 months ago.Category: Mac
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Answered in 3 minutes by:
10/5/2017
Mac Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Mike
Mike
Mike, Mac Medic
Category: Mac
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Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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