Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have a brand new IPAD--air---never been used. in the

Customer Question
process of setting it up...
I have a brand new IPAD--air---never been used. in the process of setting it up I got locked out. I created a password & now it won't take it---how do I fix this?
Submitted: 10 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
10/5/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me look over your question.

Ask Your Own Mac Question
Customer reply replied 10 months ago
ok
Customer reply replied 10 months ago
are you ready?
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

I am

Ask Your Own Mac Question
Customer reply replied 10 months ago
ok-lets go
Customer reply replied 10 months ago
hello?
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

you will need to restore it. do you have a computer?

Ask Your Own Mac Question
Customer reply replied 10 months ago
macbook pro
Customer reply replied 10 months ago
I can't tell if you are working with me or not.
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

plug in your iPad. Turn the iPad off. Turn it back on and hold the home button. It should pop up iTunes and ask you to restore.

Ask Your Own Mac Question
Customer reply replied 10 months ago
the ac cord has a small end that fits into the ipad & a large end that won't fit in the port of the computer
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

Crap. Do you have a USB C to USB A adapter?

Ask Your Own Mac Question
Customer reply replied 10 months ago
no
Customer reply replied 10 months ago
actually
Customer reply replied 10 months ago
no-i have a usb -c charge cable with emarker and power delivery
Customer reply replied 10 months ago
doesn't fit
Customer reply replied 10 months ago
are you gone?
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

I am here. I am helping more than one person.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

You will need an adapter to do this.

Ask Your Own Mac Question
Customer reply replied 10 months ago
ok--what adapter and what is the process & why would this happen>I just created the password & went to turn it on again with the exact password---why would this happen?
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

A USB C to USB A adapter.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

I sent you the process.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

Not sure why it won't accept your password.

Ask Your Own Mac Question
Customer reply replied 10 months ago
ok--what is the adapter--usd c to usb a?
then what.I love apple products but there is a definite drop off since cook took over--a shame.
Customer reply replied 10 months ago
this waiting thing is killing me-
Customer reply replied 10 months ago
can u please respond so I can go get the cord?
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

This is the adapter.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Justin Johnson Your Own Question
Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
2,712 Satisfied Customers
Experience: Training and Development at Scientifically Speaking

Justin Johnson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I just bought my a ipad we put her finger print in it but
I just bought my a ipad we put her finger print in it but now it is locked and we can't get it unlocked it says it doesn't recondnize her finger print and it ask for a pass code I tried putting in pas… read more
projectx2501-PHD-DBA
projectx2501-PHD-DBA
18 satisfied customers
I have not been able to get my ipad open I keep getting
I have not been able to get my ipad open I keep getting activation key locked this has been really crazy can u help me???? … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My wife bought a new I pad and I thought I would set it up
My wife bought a new I pad and I thought I would set it up for her. I am not inclined to do much computer stuff. When I got to a question of an account password ***** was not around so I just backed o… read more
Fran
Fran
IT Consultant
Associate Degree
204 satisfied customers
I'm terrible at typing, lol I got a new iPad Pro for Xmas,
I'm terrible at typing, lol I got a new iPad Pro for Xmas, I've got a new email address but in attempting to reset the id and password ***** new pro won't allow it? I forgot my old password ***** the … read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
After a recent update my iPad is asking for a passcode and I
After a recent update my iPad is asking for a passcode and I have never set one up. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I lost my activation password. Never. Trying different
i lost my activation password JA: When did you last reset your username and password? Customer: never JA: Have you installed any updates recently? Customer: yes JA: What troubleshooting have you tried… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I upgraded my Ipad air and could not find my original
I upgraded my Ipad air and could not find my original password ***** got locked out. I now have changed the password ***** it says I pad disabled … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I Just bought an apple 2 air. i am not able to set it up. i
i Just bought an apple 2 air. i am not able to set it up. i have an ipad, iphone and a regular computer. i know how to use these. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
New ipad starting setting up and quit a couple of days
new ipad starting setting up and quit a couple of days ago--cant remember pass code tryied the home and on button now Itune log and usb cable pic--nothing is happening never set up itunes … read more
Cris
Cris
62 satisfied customers
I need to Activate the activation lock but i do not know the
I need to Activate the activation lock but i do not know the password ***** i used to set up icloud. Now i don't know what to do? … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Insidious an iOS update last nite and this morning the iPad
Insidious an iOS update last nite and this morning the iPad is asking for a password. I have never had a password ***** this device ever but I tried my Apple ID password ***** no avail. I literally ca… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
Got new iPad and when attempting to set it up, got a message
got new iPad and when attempting to set it up, got a message to enter passcode. Since this is a brand new iPad and has not been set uo yet, do not have a passcode. Attempted to restore the iPad, but i… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I just received a brand new Ipad Air. it locked me out when
Hey there Mike, I just received a brand new Ipad Air. it locked me out when I thought I was imputing correct ID. I am currently @ the ITunes Rest screen but, it's been some time already without any ch… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I just installed ios9 on my iPad and am trying to set up
i just installed ios9 on my iPad and am trying to set up iCloud key chain. it ask for me to enter a verification code that was sent to my home phone number instead of my mobil phone. how can i get thi… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Have just tried to migrate content from imac to new macbook
Have just tried to migrate content from imac to new macbook air - now have password XXXXX on air with imac icon but i can't get past as it won't accept the imac's password XXXXX though I know it is co… read more
webpagesby22
webpagesby22
Server Engineer
High School or GED
138 satisfied customers
I have an iPad which my nephew helped me set up this summer,
I have an iPad which my nephew helped me set up this summer, and just got a new iPhone. Today I tried to verify my email. When I signed in, I received a message that stated "This Apple ID has been loc… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I forgot my password, got locked out of my IPad and havent
I forgot my password, got locked out of my IPad and haven't gotten anywhere in getting this issue resolved. Please HELP!! Have been trying to get this resolved for 3 weeks!!! How can I either get my p… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
I just bought an iPad, set up 1 email account at the apple
I just bought an iPad, set up 1 email account at the apple store, and now I've brought it home to really get into it and it's asking for a passcode to unlock, BUT I NEVER SET UP A PASSCODE TO LOCK IT!… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x