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Just received hallmark card studio. hardware/software

Customer Question
Just received hallmark card...

Just received hallmark card studio. hardware/software requirements for windows 10.8.1.7. I have an IMAC OS X will it download?

Technician's Assistant: What's the make/model of your device? How old is it?

I have el capitan

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I just received the software in the mail for update to existing program

Submitted: 10 months ago.Category: Mac
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Answered in 2 minutes by:
10/4/2017
Mac Support Specialist: Michael Hannigan, Mac Support Specialist replied 10 months ago
Michael Hannigan
Michael Hannigan, Mac Support Specialist
Category: Mac
Satisfied Customers: 11,888
Experience: 25+ Years Experience in Computers and Electronics.
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Hello. My name is***** will be helping you with your question today. Please give me a moment to review your question and respond.

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Mac Support Specialist: Michael Hannigan, Mac Support Specialist replied 10 months ago

If you have received the Windows version, it will not work with your Mac. They are not compatible. There is a 2017 version of Hallmark Card Studio Available, however. Here is a link to that:

https://www.hallmarksoftware.com/products/Card_Studio_for_Mac/Default.aspx

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Mac Support Specialist: Michael Hannigan, Mac Support Specialist replied 10 months ago

2017 is the current version.

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Customer reply replied 10 months ago
how do I return it and get my money back?
Mac Support Specialist: Michael Hannigan, Mac Support Specialist replied 10 months ago

Where did you purchase it from?

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Customer reply replied 10 months ago
I just want to return it and get my money back
Customer reply replied 10 months ago
where do I send it?
Mac Support Specialist: Michael Hannigan, Mac Support Specialist replied 10 months ago

I understand. But to tell you how to do that, I need to know how/where you purchased it.

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Customer reply replied 10 months ago
we wil take care of it. Thanks. we have an address.
Mac Support Specialist: Michael Hannigan, Mac Support Specialist replied 10 months ago

Ok. Let me know if there's anything I can do for you.

Wherever you are returning it to - I would suggest contacting them to get an RMA fist, to ensure you get credit for returning it.

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