Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I phone does not recognise my passwords. Phone will not work…

Customer Question
I phone does not...

I phone does not recognise my passwords

Technician's Assistant: When did you last reset your username and password?

**********  ********

Technician's Assistant: Have you installed any updates recently?

Yes

Technician's Assistant: What troubleshooting have you tried?

Phone will not work

Submitted: 10 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
10/4/2017
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 10 months ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 41,266
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,
I'm sorry about the issue. Is your iPhone asking for the Passcode, or the Apple ID password, or the email password, etc.?

Are you able to open anything on your iPhone?
Please reply at the box below. Thank you,

Ask Your Own Mac Question
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 10 months ago

Do you also have Windows xp, vista, or 7, 8, 10, or Mac computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My kids have altered my ipad id so i need to repair
my kids have altered my ipad id so i need to repair password … read more
Viet - Mac Tech
Viet - Mac Tech
Mac Support Tech
41,266 satisfied customers
My iPhone want open keeps doesnt recognise my password to
My iPhone want open keeps doesnt recognise my password ***** open or use thumbprint … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a new iPhone 7 after an s5 I have changed my apple
I have a new iPhone 7 after an s5 I have changed my apple password ***** my iCloud account does not recognise this … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have been locked out of my apple account. I have tried to
I have been locked out of my apple account. I have tried to reinstall it by email and security questions. I never get the email. I suspect is it is my old work email. If I try security questions it do… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I WAS RECEIVING SOFTWARE UPDATE AND NOW I HAVE NO AACCESS
I WAS RECEIVING SOFTWARE UPDATE AND NOW I HAVE NO AACCESS AND L DO NOT KNOW PASWORD … read more
Viet - Mac Tech
Viet - Mac Tech
Mac Support Tech
41,266 satisfied customers
My gmail goes off line though the computer is online. I
My gmail goes off line though the computer is online. I access gmail through Apple mail. It has asked for my password ***** says it doesn't recognise the account. It is working through the phone … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I recently changed iPhones but am unable to upload
I recently changed iPhones but am unable to upload information from my old iPhone because I have forgotten my iPhone/ Apple password. I have also changed phone numbers as I do not live in the UK anymo… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I changed my apple id and iCloud user name and password now
I changed my apple id and iCloud user name and password ***** my computer and devices won't recognise either my old details or new details. when I connect thru my browser I can access both sites but n… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
578 satisfied customers
I want to get into my MacBook Pro with my email address. But
I want to get into my MacBook Pro with my email address. But when I try to enter the acrobate sign it looks like a c in a circle and my Apple ID isn't recognised … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have an apple ID but for some reason I can't purchase
Hello I have an apple ID but for some reason I can't purchase movies on my (this is a recent problem) how do I get me apple tv to recognise my password? … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
I can not get into my app store as it always says they don't
I can not get into my app store as it always says they don't recognise my pass word no matter how many times I change it.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Thunderbird wont recognise my password XXXXX my domain name
Thunderbird wont recognise my password XXXXX my domain name from fasthost.com tried every tutorial available and still nothing, any idea?… read more
JustAnswer-Eric
JustAnswer-Eric
Senior Security Consultant
Bachelor's Degree
77 satisfied customers
I had an apple ID on my laptop to access iTunes and to get
I had an apple ID on my laptop to access iTunes and to get apps for my iPad & iPod. This has worked fine for years and now will not accept my Apple ID or password. It no longer likes my date of birth … read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
I can not find my itunes account. My computer had some problems,
I can not find my itunes account. My computer had some problems, I took it to an I.T. tech, who said I needed to clean my hard drive back to factory status. I thought this would be ok, then just set u… read more
Frederick S.
Frederick S.
Quality Assurance Engineer, Entrepreneur
High School or GED
8,671 satisfied customers
How do I get my iTunes password back? I have an iPhone and
How do I get my iTunes password *****? I have an iPhone and my wife recently got one. Her phone was using my account details so I altered her phone details to show her account details. Since then, I h… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Hi there, from a not very good apple person, have changed email
Hi there, from a not very good apple person, have changed email address with my computer plus new password XXXXX however my I phone does not recognise this transition. I want to down load from apps ( … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
my daughter has my old i phone 3 and has a security code to
my daughter has my old i phone 3 and has a security code to open . cant open as two of the letters will not operate on the touch screen. any ideas ?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a dodo E165 USB stick purchased for an intel Mac and
I have a dodo E165 USB stick purchased for an intel Mac and cannot get the Mac to recognise the stick. How can I overcome this?… read more
Pat
Pat
Bachelor\u0027s Degree
171 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x