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Will I have to pay if he/she is unable to fix it

Customer Question
Will I have to pay if he/she is unable to fix it
Submitted: 10 months ago.Category: Mac
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Customer reply replied 10 months ago
Cancel monthly subscription
Customer reply replied 10 months ago
If fixed I will send additional miney
Answered in 9 minutes by:
10/4/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

The best course of action is to have a hardware repair done. Do you have an Apple Store near you?

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Customer reply replied 10 months ago
Go about 50 miles away
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

Is that close enough or would you rather find an Apple Authorized Service Provider that is closer?

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Customer reply replied 10 months ago
Can you remotely fix it
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

No. It is a hardware issue. Not software. Someone needs to repair your iPad or replace your iPad.

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Customer reply replied 10 months ago
Thank you anyway
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

No problem. Have a nice day.

If you have any follow-up questions, don't hesitate to ask. If finished, please take a moment to rate my service.

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Customer reply replied 10 months ago
Bi want my money back 31$ now you could not ans my problem said take to to a iPad store
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

You went to an answer site and got an answer. You are expecting hardware repair which is not even remotely something we offer or suggest. I will process you refund.

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Justin Johnson, Mac Genius
Category: Mac
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