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Have not received email from my exchange account for a week.

Customer Question
Have not received email...

Have not received email from my exchange account for a week

Technician's Assistant: Have you contacted anyone about your account?

No because I receive my mail on my iphone

Technician's Assistant: What Operating System (OS) are you running on your iphone?

Have no idea

Technician's Assistant: When did you purchase your iphone? What troubleshooting have you tried?

Phone about a year old and I don't know how to trouble shoot on the mac

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I lost my email on the iphone also but my wife did something to correct it. She is not here and she knowns nothing about a mac

Submitted: 10 months ago.Category: Mac
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Answered in 5 minutes by:
10/4/2017
Mac Support Specialist: Kamil Anwar, Mac Support Specialist replied 10 months ago
Kamil Anwar
Kamil Anwar, Mac Support Specialist
Category: Mac
Satisfied Customers: 7,080
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

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Mike, Mac Medic
Category: Mac
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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