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I have reset my apple password but I still can't login to my…

Customer Question
I have reset my...

I have reset my apple password ***** I still can't login to my iMac!?

Technician's Assistant: What confuses you?

My iMac is not accepting the login credentials that I know are correct.

Technician's Assistant: What Operating System (OS) are you running on your iMac?

To be honest I don't really know, my ex-partner set it up for me so I reset my password ***** iforgot but it is not work. I sound computer illiterate but I'm not

Technician's Assistant: When did you purchase your iMac? What troubleshooting have you tried?

I purchased it for an ex employer 4 years ago therefore I don't know when they originally purchas ed it. I not very experienced on the iMac

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not that I'm aware

Submitted: 7 months ago.Category: Mac
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Answered in 3 minutes by:
10/4/2017
Mac Support Specialist: Ashik, Mac Technician replied 7 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,127
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

How old is this Mac exactly ? And is your Mac asking for login password ***** the user account ?

Did you reset the password ***** Apple website ?

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Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,555
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Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

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