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For some unknown reason, my iphone6 deleted all the info I…

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For some unknown reason...

For some unknown reason, my iphone6 deleted all the info I had in 'Notes'. I tried to remember all the stuff I had in there and spent a few hours typing it in. Then, when I looked at it a few minutes ago, l saw it's all gone AGAIN!!! What is going on with my phone?? How can I get this stuff back??

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

IOS 11.0.1-- which had been updated a few days ago

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

Nothing. I'm pretty dense about this

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I just want my original 'Notes' stuff back.

Submitted: 10 months ago.Category: Mac
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Answered in 3 minutes by:
10/3/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,685
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Customer reply replied 10 months ago
nothing to add. just trying to figure out why my stuff disappeared and how can I get it back. This was all in the 'Notes'
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

What accounts do you have on your phone?

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Customer reply replied 10 months ago
What’s going on? I’ve put in all the required info for my credit card. Why does it keep saying there’s an error?? This is all accurate and correct info.
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

It is hard to say. Do you have a different card you can use? That is my best suggestion. I don't handle payment... sorry

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Customer reply replied 10 months ago
Let's just do this by emailing back and forth since my credit card won't work again on this site. So can you tell me what I need to do to fix this
Customer reply replied 10 months ago
Let’s just do this by email since my credit card isn’t being accepted again. Please tell me how to fix this prob with my phone
Customer reply replied 10 months ago
are you still there??
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

I am here.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

What accounts are on your phone. I think one of them may be causing this issue.

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Customer reply replied 10 months ago
I’m not sure what you mean by ‘what accounts are on phone’. It’s just mine
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

What account is it? iCloud, Yahoo, etc?

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Customer reply replied 10 months ago
I do have iCloud ( and don’t know much about it at all).
Customer reply replied 10 months ago
icloud. but I'm clueless about it.
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

Can you sign into iCloud on another computer?

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Customer reply replied 10 months ago
Sorry. This phone and my laptop are the only ones w iCloud
Customer reply replied 10 months ago
Would it be easier for you if I switched to a diff credit card so you can troubleshoot this remotely??
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

Potentially. I could remote into your laptop.

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Customer reply replied 10 months ago
Ok I’ll put my other Cr card info in now
Customer reply replied 10 months ago
Well it’s not taking my other credi Card. I can’t begin to tell you how incredibly frustrating this is. My cards are perfectly fine and acceptable I don’t understand why this is so much trouble!
Please text me and tell me exactly what I need to do to fix this problem. Thx
Customer reply replied 10 months ago
hello? is there something I can do to fix this so I can get all my Notes back or at the very least not have them disappear
Customer reply replied 10 months ago
are you still there????
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

I am here. My apologies.

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Customer reply replied 10 months ago
Sorry but this is absolutely poor customer service. Thanks for not helping me at all
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

Hey. Hold on sassy pants. I am here. I had network issues, ok?

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Customer reply replied 10 months ago
Just let me know what I need to do
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

Go to settings -> notes -> accounts tell me the accounts there

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Customer reply replied 10 months ago
iCloud aol. and On my Phone
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

two?

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Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

AOL and iCloud?

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Customer reply replied 10 months ago
8216;On my Iphone
Customer reply replied 10 months ago
There is a check mark next to iCloud
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

Is there a check on AOL?

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Customer reply replied 10 months ago
No. Just on iCloud
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

uncheck icloud and then input some notes. give it a few moments and see if they stick. If they do turn on iCloud notes again and merge the notes.

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Customer reply replied 10 months ago
I can’t uncheck iCloud unless I check either AOL or On My Iphone. Which one should I check ?
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

on my phone

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Customer reply replied 10 months ago
Ok
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

let me know the result.

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Customer reply replied 10 months ago
It won’t stay on ‘on my phone ‘. It keeps reverting back to iCloud. How can I make the checkmark stay on it?
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

go ahead and restart your phone hold the home button and power button. Then test notes again.

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Customer reply replied 10 months ago
It keeps reverting back to iCloud since it’s the default. I can’t change that
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

are the notes disappearing now?

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Customer reply replied 10 months ago
The notes are still there
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

Now test it to see if the disappear.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

Is everything good?

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Customer reply replied 10 months ago
Still there. Thanks. But how can I prevent it from happening again? Why did they get deleted in the first place??
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

It was a glitch. I have seen it before. It is an odd one. Next time restart the phone before trying anything. They should all stay that way.

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Customer reply replied 10 months ago
Ok. Thanks again. Take care!
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

If you have any follow-up questions, don't hesitate to ask. If finished, please take a moment to rate my service.

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