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I'm trying to make a purchase with my credit card for a game…

Customer Question
I'm trying to make...

I'm trying to make a purchase with my credit card for a game for 13.99 but cays declined because apple is trying for higher amount

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

I'm on an apple ipad2

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

None it a game on I pad my first purchase was good now my second says declined and there is money on it

Submitted: 10 months ago.Category: Mac
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Answered in 3 minutes by:
10/3/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,705
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

Do you have other purchases outstanding?

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