Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

2 things whenI want to forward e-mails I can't get mot

Customer Question
2 things whenI want...

2 things whenI want to forward e-mails I can't get mot address book to come up.There was a app in the work Colm at the top ;of the screen.. That does not come down and if it did I want it to stay there..

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

I have an I phone 6se You. guys up graded it to 11.1 and I really wanted it to stay at 10 I want red changed to 10

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

I just want it returned to 10

Submitted: 10 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 11 minutes by:
10/3/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. Let me take a chance to look over your question. If you have any additional details please type it in and hit the reply to expert button.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

The issue you are having with the mail would not be caused by mail as there we not many changes that were not already in place in iOS 10.3

Explain the process by which you are trying to get your contacts list to come up within mail.

Ask Your Own Mac Question
Mac Support Specialist: Justin Johnson, Mac Genius replied 10 months ago

Also to be 100% clear. We are not Apple. We are Justanswer. When you say forced, one Apple doesn't force upgrades that was your choice. Second we are Justanswer so your mentality on we need to change unless you think you are talking to Apple and in that case you are mistaken.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
It has a yellow light rather than while charging. It has low
It has a yellow light rather than green while charging. It has low charging. How do I get it back to a green charging light? … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
I need help - says I have authorized five computers. how o I
I need help - says I have authorized five computers. how o I find what is on authorized list … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My iphone 7 is frozen. I cannot open anything or even shut
My iphone 7 is frozen. I cannot open anything or even shut it down … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
How much do you charge for your services? I'm having trouble
How much do you charge for your services? I'm having trouble sending and receiving e-mails. Last time at the Apple store in Southcenter, they just deleted my account and then added it again. I deleted… read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
I have an mac air book and i phone and i pad but the files/folders
I have an mac air book and i phone and i pad but the files/folders that i have on my air book on hotmail don't show up on my i phone or i pad I see that i have to pay you for the answer which i don't … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
How do I delete mail from the Apple mail app (blue colored
How do I delete mail from the Apple mail app (blue colored app that came with the phone) when I am using your Google Gmail app (red m app downloaded from the App Store) without losing the mail on the … read more
Michelle
Michelle
Software Engineer
Bachelor\u0027s Degree
195 satisfied customers
After a recent Apple upgrade I no longer have RECENTS, in fact
After a recent Apple upgrade I no longer have RECENTS, in fact it shows -1, and I no longer have Voicemail. In messages I have lost all the recent messages that were sent to me and the replys to those… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have new apple operating system. When I go to read books
I have new apple operating system. When I go to read books on Ipad, message is "register this Kindle." I type in my e-mail address, then in next box, a pass word, then tap "Register" and nothing happe… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I have a go daddy e-mail address and I get mail on my I-phone
I have a go daddy e-mail address and I get mail on my I-phone and my desk top Mac but not my Mac Book Pro, what's wrong?… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My mac ,10.6.8 will not accept or can not or does not recognize
My mac ,10.6.8 will not accept or can not or does not recognize my epson scanner , model epson perfection 1660 photo. help… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I seem to have a new format on my e-mail page and I don't
I seem to have a new format on my e-mail page and I don't have a way to compose. Also, my address book no longer appears. WTF,over?… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have a big problem with an e-mail I received yesterday, it
I have a big problem with an e-mail I received yesterday, it will not go away. It keeps coming every minute and about 11 a minute. Please help.… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Q.#1 I have entered 175 Contacts and the Contact APP denies
Q.#1 I have entered 175 Contacts and the Contact APP denies any additional entry. The available space on th HD is 2Gb What should I do to add another 175 contacts??… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
when I shop on line as a returning customer and I enter my
when I shop on line as a returning customer and I enter my e=mail address a red box comes up saying my e-mail address is unknown. My e-mail [email protected] Also when I reenter the e-mail address the… read more
Steve
Steve
Tech Support Consultant
Master\u0027s Degree
160 satisfied customers
My name is a Paul Williams - 740 374 0883. Yesterday I changed
My name is XXXXX XXXXX XXXXX -(NNN) NNN-NNNN Yesterday I changed my internet provider and now need to know how to convert my Address Book e-mail addresses into my new providers contact list. I am conv… read more
robgranholm
robgranholm
IT Administrator and Support
Bachelor\u0027s Degree
687 satisfied customers
My e-mail reply and my new mail does not show Send. It is
My e-mail reply and my new mail does not show Send. It is an envelope that has a drop down menu of CC address, Bcc address etc. Where can I find the Send button to reinstate. Thanks, Camille… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
This is really a question for AOL tech support but I dont
This is really a question for AOL tech support but I don't see where that is available. Also, I feel this is an AOL problem and that I should not have to pay for it. But since I can't find another way… read more
Travis
Travis
Director of Design
Bachelor\u0027s Degree
757 satisfied customers
I have a worm in my email. http //sites.google.com/site/xncavgtw/dusejqch
I have a worm in my email. http://sites.google.com/site/xncavgtw/dusejqch This address was in the body of the email. It is being sent out to all of the people on my address list. Please advise what to… read more
Travis
Travis
Director of Design
Bachelor\u0027s Degree
757 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x