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I'm I have a I-pad and a phone.my son said I-pad up dated
hi, I'm ***** ***** I have a I-pad and a phone.my son said I-pad up dated and it is locked . now my sister passed a year ago .pass words and all was hers nothing has been done on it since .I need help… read more
Fran
Fran
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Associate Degree
220 satisfied customers
Can't get past activation lock. We are original owners. All
Can't get past activation lock. We are original owners. All passwords and I'd we have recorded does not work ... any suggestions? … read more
Justin Johnson
Justin Johnson
Owner
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I just got it and I am ignorant of everything,got to the
I just got it and I am ignorant of everything,got to the fingerprint part the other day and today I can't enter the passcode. I probably am entering the wrong one Now pad is disabled for 15 minutes. … read more
Nhat Nguyen
Nhat Nguyen
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I'm trying to get information about changing a password for
Mike, I'm trying to get information about changing a password ***** an ITunes Account that was apparently set up by my Grandson. He borrowed by I-Pad , set up an Itunes Account and I'm now attempting … read more
John T. F.
John T. F.
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I needed to update my Google password because of problems
I needed to update my Google password ***** of problems with my IPad. Using my PC I went to update password. Kept getting message on my Samsung phone. One message was asking for a PIN # which I have n… read more
Justin Johnson
Justin Johnson
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Not able to order an Alexis free app from store. I keep
Not able to order an Alexis free app from store. I keep getting the same message-email or Apple ID is not correct. I have tried several times. I seem to be locked out.? … read more
Richard Freese
Richard Freese
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I just got a new I pad yesterday and I did not get the
I just got a new I pad yesterday and I did not get the passcode and now i am locked out because i haven't got it right. Can you help me? … read more
Kamil Anwar
Kamil Anwar
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Bachelor's Degree
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For some reason I got Activation Lock on my ipad 2. Couldnt
For some reason I got Activation Lock on my ipad 2 … read more
Justin Johnson
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I was given an updated iPad for Christmas and tried to
I was given an updated iPad for Christmas and tried to change over the old iPad to new one and totally screwed up. Am 75 years old and somewhat computer illerate. Now because I tried to fix it yahoo s… read more
Justin Johnson
Justin Johnson
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3,006 satisfied customers
I did an update on my Apple iPad. In process, I reset my
I did an update on my Apple iPad. In process, I reset my password. I went through the steps for resetting. Now I-pad is locked at a screen telling me to update my password ***** Now does not accept my… read more
Justin Johnson
Justin Johnson
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3,006 satisfied customers
Last week, when I tried to use the Skype app on my iPad,
Hi Pearl. Last week, when I tried to use the Skype app on my iPad, which I always use for my job, I was asked to log in, but my usual PW wasn't accepted. It then asked for my Microsoft pw. When I used… read more
Justin Johnson
Justin Johnson
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Had an old apple ID at work and changed jobs bought a new
Had an old apple ID at work and changed jobs bought a new IPad got new email***@******.***. I need a new Apple ID tied to the new gmail. … read more
Randy IT Tech
Randy IT Tech
3,525 satisfied customers
At nite I turned off wi fi and shut down the i pad. next
at nite I turned off wi fi and shut down the i pad. next morning I turned it on and got the message that I had asked i pad to find my i phone,and in order to restart it I had to enter my password ****… read more
Ashik
Ashik
Master's Degree
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Can you help with an older Ipad I got from my company when
Can you help with an older Ipad I got from my company when I left. It will load all my email accounts except one. That is first one I tried to load and made many wrong password ***** and got email fro… read more
Mike
Mike
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Hi I received a I pad for Christmas and my son set up my I
Hi I received a I pad for Christmas and my son set up my I tunes account on his gmail account. He and I do not live in the same country, so I I had to text him to tell him that my I tunes password (th… read more
Ashik
Ashik
Master's Degree
9,364 satisfied customers
All of a sudden at 7.40 pm EST yesterday my-Pad doesnt
all of a sudden at 7.40 pm EST yesterday my-Pad doesnt recognize my gmail user name or password. So I cannot send or receive email. I am not aware of having done anything.… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have the first iPad that is a little over a year old. The
I have the first iPad that is a little over a year old. The problem is, when I am on a website, Facebook, etc. The pad disconnects from what I am doing, cuts off for a second, then goes back to the ho… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
22,774 satisfied customers
Hi I need your advice. I purchased an iPad2 some nine months
Hi I need your advice. I purchased an iPad2 some nine months ago and have had problems with it since. I took it overseas with me in September 2011 expecting to be able to read my emails and connect to… read more
Techie_Ben
Techie_Ben
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Meet the Experts:

Mike

Mike

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Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

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Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

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John T. F.

John T. F.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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