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Am trying to update my iPad as suggested by a message on my…

Customer Question
Am trying to update...

Am trying to update my iPad as suggested by a message on my iPad. . It will not take my account password

Technician's Assistant: Have you contacted anyone about your account?

I am doing that now!

Technician's Assistant: Have you installed any updates recently?

Am trying to do that now

Technician's Assistant: What troubleshooting have you tried?

This one Pad will not take the password trued twuce

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

The pad will not take the password ***** I had since I got my iPsd. Need to change the password ***** think

Submitted: 10 months ago.Category: Mac
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Answered in 5 minutes by:
10/3/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 10 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password
Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

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