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Trying to download photos from iphone to computer. Iphone 7.

Customer Question
Trying to download photos...

Trying to download photos from iphone to computer

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Iphone 7

Technician's Assistant: Have you installed any updates recently?

No

Technician's Assistant: What troubleshooting have you tried?

Im not real good at this but my iphone shows update apple and iphone backup needed

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

My computer is not a mac

Submitted: 7 months ago.Category: Mac
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Answered in 3 minutes by:
10/3/2017
Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,096
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin.

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Mac Support Specialist: Justin Johnson, Mac Genius replied 7 months ago

You should be able to open up the phone in windows explorer. It should show up as a disk.

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Justin Johnson
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,096
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Experience: Training and Development at Scientifically Speaking

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