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MY PHONE IS DISABLED. I DO NOT KNOW. I DID UPDATE, THEN IT…

Customer Question
MY PHONE IS DISABLED ...

MY PHONE IS DISABLED

Technician's Assistant: What OS X (Operating System, e.g. Sierra, El Capitan, Yosemite, etc.) or iOS are you running?

I DO NOT KNOW

Technician's Assistant: Have you installed any updates recently?

I DID UPDATE , THEN IT ASKED ME TO FINGERPRINT, THEN IT DISABLED

Technician's Assistant: What troubleshooting have you tried?

CALLING AT&T. I CAN'T DO ANYTHING

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

HELP, PLEASE

Submitted: 10 months ago.Category: Mac
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Answered in 5 minutes by:
10/2/2017
Mac Support Specialist: Ashik, Mac Technician replied 10 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,444
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Do you have access to a computer there ?

Which model of iPhone is this ?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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