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Cannot get my seagate wireless to be found on my Mac. I

Customer Question
Cannot get my seagate...

Cannot get my seagate wireless to be found on my Mac

Technician's Assistant: Just to clarify, what's the model of your Mac, and what operating system are you running?

I don't know the model as I cannot find it on the computer itself. I purchased it about 2 years ago from the Apple Store

Technician's Assistant: What's the model and Operating System (OS) of your device?

MacOS Sierra version 10.12.6

Technician's Assistant: When did you purchase your Apple device? What troubleshooting have you tried?

As I am 70 years old I really don't know much about computers or troubleshooting

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't think so

Submitted: 10 months ago.Category: Mac
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Answered in 2 minutes by:
10/2/2017
Mac Support Specialist: Richard, Apple Software Engineer replied 10 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Hi there and welcome

Has it always worked for you and just stopped working all of a sudden?

Please let me know

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Mike, Mac Medic
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